Guest Services Phone Operator- The REMI Scottsdale

Crescent Hotels & Resorts; Scottsdale (AZ); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical/dental/vision

Company-paid life insurance

Short and long-term disability

Matching 401k

Free meals

Hotel discounts

Job summary

Crescent Hotels & Resorts is seeking a guest services specialist to be the first point of contact for guests calling in. You will handle calls, relay guest needs to proper departments, and ensure requests are completed with courteous, professional service.

We are open to part-time and full-time candidates. The role requires a friendly demeanor, solid computer skills, and the ability to multitask during busy hotel periods. Hotel experience is preferred.

Qualifications

• Previous guest service experience is required.
• Hotel experience is highly preferred.
• High School (preferred)

Responsibilities

• Answer incoming calls from guests, both external and in-house.
• Communicate guest needs to the appropriate department and follow up to ensure requests are handled.
• Take room service orders.
• Field guest complaints and develop effective solutions.

Skills

Guest service

Phone etiquette

Multitasking

Professional demeanor

Education

High School (preferred)

Job description

Description

Do you enjoy talking to others and making their day better? Do you like a fast-paced environment?

We are looking for guest service superstars to join our PBX team! In this role, you will be the first point of contact for our guests reaching out by telephone. Your friendly voice and efficient service will help maintain the highest standards of service. Part Time and Full Time Positions Available.

We offer great benefits, including medical/dental/vision, company-paid life insurance, short and long-term disability, matching 401k, free meals, hotel discounts and more!

WHAT YOU WILL BE DOING: You will answer incoming calls from guests, both external and in-house; communicate guest needs to the appropriate department and follow up to ensure that requests have been handled; take room service orders; field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.

WHAT YOU SHOULD BRING TO THE TABLE: Previous guest service experience is required. Hotel experience is highly preferred. A friendly and professional demeanor is important, as well as strong computer skills and a comfort level with mobile apps. You will need to be able to multitask and remain calm and alert especially during emergency situations and heavy hotel activity.

WHEN YOU WILL BE WORKING: Hotels are open 24 hours a day, 7 days a week. The shifts are generally 7-3 or 3-11, but mid shifts will be scheduled based on business needs.

Qualifications

Behaviors

• Loyal - Shows firm and constant support to a cause
• Enthusiastic - Shows intense and eager enjoyment and interest
• Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Peer Recognition - Inspired to perform well by the praise of coworkers
• Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization
• Job Security - Inspired to perform well by the knowledge that your job is safe

Education

High School (preferred)

Experience

Previous guest service experience is required. Hotel experience is highly preferred. (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.