PBX Switchboard Operator-PBX Operations

Nationwide-Children; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Nationwide-Children in Columbus, OH seeks a PBX operator to manage multi-line phones, relay emergency messages, and direct calls to the correct departments. The role includes greeting visitors, providing information, and aiding in staff onboarding.

The position requires a High School Diploma or equivalent and involves handling emergency communications with composure and confidentiality in a hospital setting.

Qualifications

• Knowledge of medical terminology.
• Excellent communication, interpersonal, and customer service skills.
• Ability to multi-task, maintaining accuracy and efficiency.
• Effective computer, spreadsheet, and analytical skills.
• Ability to maintain composure in stressful situations, maintain confidentiality, and respond quickly to emergency situations.

Responsibilities

• Answers incoming calls and directs them to the appropriate department or person.
• Places outgoing calls as requested by employees and management.
• Maintains accurate and up-to-date records of all calls made and received.
• Greets visitors and directs them to the appropriate area or person.
• Provides general information to callers and visitors as needed.
• Assists in training and onboarding new staff.

Skills

Medical terminology

Communication skills

Interpersonal skills

Customer service

Multi-tasking

Computer skills

Spreadsheet

Analytical skills

Confidentiality

Emergency response

Education

High School Diploma or equivalent

Job description

Overview:Variable Hours ranging from 7am -12amJob Description Summary:Answers all incoming calls, relays emergency messages by announcing various alerts and warnings over the paging system, contacts personnel as necessary and directs them where they are needed, and reports any telephone problems.Job Description:Essential Functions:Answers incoming calls and directs them to the appropriate department or person.Places outgoing calls as requested by employees and management.Maintains accurate and up-to-date records of all calls made and received.Greets visitors and directs them to the appropriate area or person.Provides general information to callers and visitors as needed.Assists in training and onboarding new staff.Education Requirement:High School Diploma or equivalent, required.Licensure Requirement:(not specified)Certifications:(not specified)Skills:Knowledge of medical terminology.Excellentcommunication,interpersonal, and customer serviceskillsAbility to multi-task, maintaining accuracy and efficiency.Effective computer,spreadsheet, and analytical skills.Ability to maintain composure in stressful situations,maintain confidentiality, andrespond quickly to emergency situations.Ability to retain and repeat pertinent information.Experience:Six months of experience as PBX operator or one year of experience with multi-line phones, preferred.Physical Requirements:OCCASIONALLY: Decision Making, Flexing/extending of neck, Lifting / Carrying: 0-10 lbs, Problem solvingFREQUENTLY: Computer skills, Hand use: grasping, gripping, turning, Interpreting Data, Repetitive hand/arm useCONTINUOUSLY: Audible speech, Hearing acuity, Seeing – Far/near, SittingAdditional Physical Requirements performed but not listed above:(not specified)"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"