PBX Switchboard Operator-PBX Operations

10 Nationwide Children's Hospital; United States; On-site; USD 30,000 - 40,000; Full time

Job summary

10 Nationwide Children's Hospital is seeking a PBX Operator to manage incoming calls and greet visitors. The role involves directing calls accurately, maintaining records, and assisting in training new staff.

Applicants should have a high school diploma and preferably six months of experience as a PBX operator. Excellent communication, multitasking ability, and knowledge of medical terminology are essential for success in this role.

Qualifications

• Six months of experience as PBX operator or equivalent experience preferred.

Responsibilities

• Answers incoming calls and directs them appropriately.
• Places outgoing calls as requested by staff.
• Maintains accurate records of calls made and received.
• Greets visitors and directs them to the appropriate area.
• Provides general information as needed.

Skills

Knowledge of medical terminology

Excellent communication skills

Customer service skills

Ability to multi-task

Effective computer skills

Education

High School Diploma or equivalent

Job description

Overview

Schedule: Variable
Location: Near East Office Building 431 S. 18th Street Columbus, Ohio 43205

Job Description Summary

Answers all incoming calls, relays emergency messages by announcing various alerts and warnings over the paging system, contacts personnel as necessary and directs them where they are needed, and reports any telephone problems.

Essential Functions

• Answers incoming calls and directs them to the appropriate department or person.
• Places outgoing calls as requested by employees and management.
• Maintains accurate and up-to-date records of all calls made and received.
• Greets visitors and directs them to the appropriate area or person.
• Provides general information to callers and visitors as needed.
• Assists in training and onboarding new staff.

Education Requirement

High School Diploma or equivalent, required.

Licensure Requirement

None specified.

Certifications

None specified.

Skills

• Knowledge of medical terminology.
• Excellent communication, interpersonal, and customer service skills.
• Ability to multi‑task while maintaining accuracy and efficiency.
• Effective computer, spreadsheet, and analytical skills.
• Ability to maintain composure in stressful situations, maintain confidentiality, and respond quickly to emergency situations.
• Ability to retain and repeat pertinent information.

Experience

• Six months of experience as PBX operator or one year of experience with multi‑line phones, preferred.

Physical Requirements

• Occasionally: decision making, flexing/extending of neck, lifting/carrying 0‑10 lbs.
• Frequently: computer skills, hand use (grasping, gripping, turning), interpreting data, repetitive hand/arm use.
• Continuously: audible speech, hearing acuity, seeing (far/near), sitting.

Additional Physical Requirements

None specified.

General Note

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision.

EOE Statement

EOE M/F/Disability/Vet