PBX Operator

adventhealth; Mansfield (TX); On-site; USD 21,000 - 32,000; Full time

Job summary

Texas Health Mansfield is seeking a PBX Operator to join our Day shift team in Mansfield, Texas. The role involves handling calls, maintaining the on-call log, and routing communications to the appropriate departments.

Candidates should have at least a high school diploma, 1+ year switchboard experience, English proficiency, and strong customer service skills. Proficiency with Microsoft Office is preferred.

Qualifications

• 1+ years of experience in switchboard operations.
• High School Graduate or Equivalent required.
• Proficient in English language.

Responsibilities

• Contacts key personnel after hours and maintains an operational call log.
• Keeps accurate knowledge of disaster codes and announces them per procedure.
• Interacts professionally with patients, visitors, physicians, and staff; forwards calls to proper departments.
• Updates on-call lists for staff and responds to changes.

Skills

English proficiency

Communication

Customer service

Attention to detail

Microsoft Office

Adaptability

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Our promise to you:

Joining Texas Health Mansfield is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. Texas Health Mansfield is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

2300 LONESTAR RD

City:

MANSFIELD

State:

Texas

Postal Code:

76063

Job Description:

The PBX Operator contacts key personnel after hours as needed. Maintains an operational call log of all activities, requests, and issues. Cultivates accurate knowledge of hospital disaster codes and announces them efficiently according to procedure. Projects a positive and helpful demeanor while working with patients, visitors, physicians, and staff. Communicates effectively with patients, families, and healthcare team members. Other duties as assigned. Maintains a courteous and professional manner when answering calls. Demonstrates skill and proficiency when executing overhead announcements. Forwards calls promptly to proper departments, patient rooms, or staff as necessary. Understands and responds to all codes and alarm systems. Updates and maintains all on call lists for staff when notified of changes.

Knowledge, Skills, and Abilities:

• The PBX Operator possesses basic understanding of numerous computer systems. [Required]
• Must be proficient in the English language. [Required]
• Ability to communicate effectively. [Required]
• Customer service skills required.
• Experience with Microsoft Office Suite required.
• Ability to work with attention to detail in reading, writing, and computer tasks required.
• Organizational and interpersonal skills required.
• Ability to answer calls promptly, courteously, and accurately required.
• Knowledge of basic insurance concepts preferred.
• Bi-lingual abilities preferred.
• Ability to follow both written and verbal instructions required.
• Willingness to work flexible schedules, including nights, weekends, and holidays required.
• Ability and willingness to adapt to change required.
• Clear and precise speaking abilities required.

Education:

• High School Graduate or Equivalent [Required]

Work Experience:

• 1+ years of experience in switchboard operations. [Required]

Physical Requirements:

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$15.34 - $23.02

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.