PBX Operator

Dallas Medical Center; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Dallas Medical Center is seeking a PBX Operator / Receptionist for the Evening shift. The role involves answering the switchboard, greeting visitors, and directing them to the appropriate departments within a 155-bed acute care hospital.

Candidates should have a High School Diploma and prior PBX or receptionist experience, with strong communication and multitasking abilities to support patient care and hospital operations.

Qualifications

• High School Diploma or equivalent.
• Previous PBX experience preferred.
• Effective written, verbal communication, and interpersonal skills.
• Ability to multi-task, prioritize needs to meet required timelines.
• Analytical and problem-solving skills.
• Customer Service experience preferred.

Responsibilities

• Answer the switchboard and direct callers to appropriate departments.
• Monitor hospital alarms and respond to codes per policy.
• Greet and direct visitors to the correct departments.

Skills

PBX experience

Receptionist experience

Customer service

Verbal communication

Interpersonal skills

Multitasking

Education

High School Diploma

Job description

Overview

Join an award-winning team of dedicated professionals committed to our core values of quality, compassion, and community! Dallas Medical Center, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference.

Dallas Medical Center is a 155-bed acute care hospital accredited by The Joint Commission that offers a wide range of medical services, including 24/7 emergency care, cardiology, wound care, surgical services, cardiac catheterization lab, and outpatient therapy. The hospital is the only trauma center in the vicinity and is also a Certified Chest Pain Center. Dallas Medical Center is a recipient of multiple Healthgrades Patient Safety Excellence Awards and eight Healthgrades Five-Star ratings over the past three years. For more information, visit www.dallasmedcenter.com .

Responsibilities

The PBX Operator / Receptionist is responsible for answering the switchboard and pages overhead, greets and directs people to the appropriate departments. The PBX operator monitors the Hospital alarms and must be aware of the policy and procedures of all hospital emergency codes. Ability to communicate with population served.

Qualifications

Education and Work Experience

• High School Diploma or Equivalent required (effective 4/1/14 for all new hires).
• Previous PBX experience preferred.
• Previous experience in office or receptionist
• Effective written, verbal communication, and interpersonal skills.
• Ability to multi-task, prioritize needs to meet required timelines.
• Analytical and problem-solving skills.
• Customer Services experience preferred.

Employment Status

Full Time

Shift

Evenings

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf