PBX Operator - Admitting - Full Time

Texas Health Resources; Flower Mound (TX); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

401k

PTO

Medical insurance

Dental insurance

Paid Parental Leave

Flex spending

Tuition reimbursement

Student loan repayment programs

Job summary

Texas Health Flower Mound is seeking a PBX Operator to join the Admitting team. This full-time night shift (1pm-9pm, Mon-Thu; Fri 3pm-11pm) requires strong dispatcher and customer service skills and will involve handling hospital switchboard calls, paging needs, and interdepartmental coordination.

Qualified candidates will have a HS diploma, 1 year of dispatcher/customer service experience, and good computer skills.

Qualifications

• HS Diploma or Equivalent required.
• 1 Year Experience as a Dispatcher, Communication Specialist, Customer Service Representative or similar position in a communication or dispatch center required.
• 2 years experience preferred preferably in a hospital setting.
• Intermediate Computer Skills required.

Responsibilities

• Routine calls for multiple Texas Health entities via integrated console system.
• Answers incoming calls to the hospital switchboard in a timely manner, directing calls to the correct location or assisting with needed phone numbers.
• Answers questions regarding basic operation of telephone system.
• Transfers calls to appropriate departments for problem resolution as needed.
• Overhead pages to locate physicians and relay approved information to employees and visitors.
• Documents all page requests either automatically through paging system and/or manually using written records.
• Learns, monitors, acknowledges, and responds to all alarms and codes calmly and in a systematic, defined manner, following all procedures accurately and according to hospital policy.

Skills

Dispatcher experience

Customer service

Phone etiquette

Communication

Computer skills

Education

HS Diploma or Equivalent

Tools

Integrated console system

Job description

PBX Operator - Admitting

26008501

Bring your passion to Texas Health so we are Better + Together

Work location

Texas Health Flower Mound - 4400 Long Prairie Road, Flower Mound, TX 75028

Work hours

Full Time; Nights; 40 hours a week; Monday - Thursday, 1pm-9pm; Friday, 3pm-11pm

Training

Must be available for one week of system training at 612 E Lamar Blvd, Arlington, TX 76011 and at least two weeks of classroom training required Monday - Friday from 8:30am-5pm at 500 E Border, Arlington, TX 76010; Training weeks may not be consecutive.

Admitting Department Highlights

• Great working environment with plenty of learning opportunities.
• Opportunity to work in a fast pace multi department environment.
• Ability to interact and become familiar with all other hospital departments.
• Friendly family-orientated environment.

Here’s What You Need

• H.S. Diploma or Equivalent required
• 1 Year Experience as a Dispatcher, Communication Specialist, Customer Service Representative or similar position in a communication or dispatch center required.
• 2 years experience preferred preferably in a hospital setting.
• Intermediate Computer Skills required.

What You Will Do

• Routine calls for multiple Texas Health entities via integrated console system.
• Answers incoming calls to the hospital switchboard in a timely manner, directing calls to the correct location or assisting with needed phone numbers.
• Answers questions regarding basic operation of telephone system.
• Transfers calls to appropriate departments for problem resolution as needed.
• Overhead pages to locate physicians and relay approved information to employees and visitors.
• Documents all page requests either automatically through paging system and/or manually using written records.
• Learns, monitors, acknowledges, and responds to all alarms and codes calmly and in a systematic, defined manner, following all procedures accurately and according to hospital policy.

Additional Perks Of Being a Texas Health PBX Operator

• Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student loan repayment programs as well as several other benefits.
• Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.
• Strong Unit Based Council (UBC).
• A supportive, team environment with outstanding opportunities for growth.

Entity Highlights

As the area's first acute-care center, Texas Health Presbyterian Hospital Flower Mound provides 24/7 access to a 99-bed facility staffed by more than 600 physicians who practice a full range of specialties. From emergency services and outpatient surgery to labor and delivery and routine wellness visits, we're committed to delivering comprehensive, patient-focused care. Our state-of-the-art facility, paired with a devoted team of physicians and staff, ensures the delivery of high-quality medical care in a compassionate environment. Recognized as the Best Hospital in Denton County for eleven consecutive years and designated a Bariatric Surgery Center of Excellence, we take pride in our consistent commitment to excellence. Texas Health Flower Mound is a place where employees thrive, physicians choose to practice, and patients receive exceptional care. Our values-respect, integrity, compassion, excellence, and a patient-centered approach - guide everything we do.

If you're ready to join us in our mission to improve the health of our community, then let's show the world how we're even better together!

Learn More About Our Culture, Benefits, And Recent Awards

Do you still have questions or concerns? Feel free to email your questions to [e-mail]