PBX Operator

Kyeatright; Lexington, Northern (KY, KY); Hybrid; USD 33,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

Disability Insurance

Tuition Reimbursement

Maternity/Paternity Leave

Paid Time Off

Bereavement Leave

PTO Sell Back

Employee Support Fund

Retirement with Company Match

Job summary

Baptist Health in Lexington, KY is seeking a PBX Operator to join our 24/7 switchboard team. You will answer and direct calls, assist patients and visitors, and monitor emergency communications. The role requires professionalism, accuracy, and teamwork to ensure timely information flows and safe, reliable hospital operations.

The position offers full-time shifts with flexible hours and benefits, supporting our mission of compassionate patient care and efficient communication across departments.

Qualifications

• High school diploma or GED required.

Responsibilities

• Answer and direct incoming calls, providing customer service to patients, visitors, and staff.
• Greet and assist visitors professionally and accurately.
• Respond to emergency alarms, codes, and other critical communications.
• Process work orders and maintain documentation.
• Utilize hospital communication systems and maintain safety standards.

Education

High school diploma or GED

Job description

PBX Operator page is loaded## PBX Operatorlocations: Lexington, KYtime type: Full timeposted on: Posted Yesterdayjob requisition id: R26107785**Summary****Job Description:****PBX Operator**Full-Time, ShiftPBX (Switchboard)The PBX/Switchboard Department serves as the hospital's central communication hub, providing 24/7 support for patients, visitors, and staff. The team manages incoming calls, emergency communications, overhead paging, and critical notifications while delivering exceptional customer service and ensuring timely, accurate communication across the organization.Provide exceptional customer service by answering and directing incoming calls, assisting patients and visitors, monitoring emergency phones and alarm systems, and processing work orders accurately and efficiently. Ensure timely communication of critical information while serving as a professional point of contact for hospital staff, patients, and visitors.**Job Description:*** Answer and direct incoming calls while providing exceptional customer service to patients, visitors, and staff.* Greet and assist visitors with professionalism, courtesy, and accurate information.* Respond promptly to emergency alarms, codes, and other critical communications.* Process work orders and maintain accurate documentation.* Utilize hospital communication systems efficiently while maintaining technical proficiency.* Follow hospital safety policies, emergency procedures, and patient safety standards.**Requirements*** High school diploma or equivalent (GED)**Benefits: Full-Time 32 weekly hours (0.8 FTE) - 40 weekly hours (1.0 FTE)*** Health, Vision, Dental and Pet Insurance* Life Insurance* Short Term and Long-Term Disability and Life Insurance* Identity Theft Protection* Tuition Reimbursement up to $6,000 annually* Company paid Maternity and Paternity Leave* 5 days of Paid Time Off available upon hire* Bereavement Leave (includes pets)* PTO Sell Back Program* Compassionate Leave Sharing Program (PTO Donation)* Employee Support Fund, for employees in need of emergency financial support* Retirement with Company Match### *If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!*### Baptist Health is an *Equal Employment Opportunity* employer.(blob:https://bhs.wd1.myworkdayjobs.com/61e8860a-5006-451d-9e65-837390b259ae)0:00 / 2:44