PBX operator

Mission-Community-Hospital; Los Angeles (CA); Presencial; USD 25.000 - 33.000; Jornada completa

Descripción de la vacante

Mission Community Hospital is seeking a PBX Operator to handle multi-line switchboard tasks, answer calls, route urgent communications, and maintain logs. The role includes greeting visitors, signing in guests, and supporting alarm and work order processes in a fast-paced healthcare setting.

Ideal candidates have a High School diploma, strong verbal and written communication skills, and some Customer Service experience. Bilingual English/Spanish is preferred.

Formación

• High School Graduate
• Good verbal and written skills, bilingual preferred.
• Ability to communicate effectively and professionally with patients, physicians, and the community.
• Manual dexterity is essential.
• Ability to follow proper lifting techniques, push wheelchairs with weight to 150 lbs.
• Must be able to work in a fast-paced area with multiple tasks.
• Minimum of 6 months to a year of Customer Service.
• Preferred experience operating PBX, computer terminal, work order systems, copy/fax machines, two-way radio.
• Employees must obtain MAB and/or Fire Card within 60 days.
• Attending AIDET Training class.

Responsabilidades

• Answers telephone calls and routine inquiries. Makes necessary connections on a PBX and places calls for patients, and or MCH staff members.
• Routes routine and emergency calls.
• Overhead pages emergency codes.
• Pages, locates, and relays messages for physicians and facility personnel.
• Greets every caller internal and external in an appropriate, friendly, professional manner.
• Ensures all visitors, vendors, and/or patients sign in on the required log.
• Directs visitors, vendors, and/or patients to their destinations.
• Documents and maintains all logs for alarms and codes.
• Prepares all work orders for Support Services.
• Completes proper documentation needs for Work Order Systems.
• Performs related duties as requested by Administration and/or Director.
• Follow confidentiality policy and procedures.

Conocimientos

Verbal communication

Written communication

Bilingual EN/ES

Customer service

Multitasking

Manual dexterity

Mobility assistance

Two-way radio

Educación

High School Diploma

Herramientas

PBX

Computer terminal

Work order system

Copy machine

Fax machine

Two-way radio

Descripción del empleo

The PBX Operator is a multiple-position switchboard, including handling incoming, outgoing, and inter-service calls. The PBX Operator is responsible for monitoring alarms and panels in the communication area. The PBX Operator responsibilities are understanding and notification of the proper personnel in the handling of alarms and panels.

MAJOR RESPONSIBILITIES:

Answers telephone calls and routine inquiries. Makes necessary connections on a PBX and places calls for patients, and or MCH staff members.

Routes routine and emergency calls.

Overhead pages emergency codes.

Pages, locates, and relays messages for physicians and facility personnel.

Greets every caller internal and external in an appropriate, friendly, professional manner.

Ensures all visitors, vendors, and or patients sign in on the required log.

Directs visitors, vendors, and or patients to their destinations.

Documents and maintains all logs for alarms and codes.

Prepares all work orders for Support Services.

Completes proper documentation needs for Work Order Systems.

Performs related duties as requested by Administration and or Director.

Follow confidentiality policy and procedures.

QUALIFICATIONS:

High School Graduate

Good verbal and written skills, Bilingual in English and Spanish preferred.

Ability to communicate effectively and professionally with patients, physicians, and the community.

Manual dexterity is essential in this position.

Ability to follow proper lifting techniques, push wheelchairs with weight to 150 lbs.

Must have the ability to work in a fast-paced area where the performance of several tasks may be required simultaneously.

Minimum of 6 months to a year of Customer Service.

Preferred experience in using/operating the PBX, computer terminal, work order systems, copy machine, fax machine, two-way radio.

Employees must obtain his/her MAB (Management of Assaultive Behavior) and or Fire Card within the first 60 days of employment.

Employee required to attend an AIDET Training class.

PHYSICAL DEMANDS ANALYSIS

• PHYSICAL REQUIREMENTS: Ability to negotiate physical environment with safety
• VISUAL REQUIREMENTS: Ability to translate and understand written communications and negotiate physical environment with safety.
• HEARING REQUIREMENTS: Ability to understand and translate auditory communications with safety
• WORKING CONDITIONS: Office working conditions: Normal. Patient Care Areas: With safety precautions

EEOC Statement

Mission Community Hospital is an Equal Opportunity Employer and does not discriminate against any applicant for employment or employee on the basis of age, religion, race, color, sex, national origin, mental or physical disabilities, veteran status, or any other characteristic protected by federal, state, or local law.