PBX operator

Mission Community Hospital; Los Angeles (CA); On-site; USD 38,000 - 48,000; Full time

Job summary

Mission Community Hospital in Los Angeles seeks a PBX Operator to manage switchboard, handle incoming and outgoing calls, monitor alarms, and route messages to the right personnel.

The role requires high school graduate status, bilingual English/Spanish preferred, strong verbal and written communication, and the ability to multitask in a fast-paced healthcare environment with confidentiality.

Qualifications

• High School Graduate or equivalent.
• Good verbal and written communication skills.
• Bilingual in English and Spanish preferred.
• Ability to communicate professionally with patients, physicians, and staff.
• Experience with PBX and basic office equipment preferred.

Responsibilities

• Answers telephone calls and routine inquiries.
• Makes necessary connections on a PBX and places calls for patients and staff.
• Routes routine and emergency calls.
• Overhead pages emergency codes.
• Pages, locates, and relays messages for physicians and facility personnel.
• Greets every caller in a friendly, professional manner.
• Ensures visitors, vendors, and patients sign in on the required log.
• Directs visitors, vendors, and patients to their destinations.
• Documents and maintains logs for alarms and codes.
• Prepares work orders for Support Services.
• Completes proper documentation for Work Order Systems.
• Performs duties as requested by Administration and/or Director.
• Follows confidentiality policy and procedures.

Skills

Verbal communication

Written communication

Bilingual English/Spanish

Customer service

Education

High School Diploma

Tools

PBX

Computer terminal

Work order system

Copy machine

Fax machine

Two-way radio

Job description

The PBX Operator is a multiple-position switchboard, including handling incoming, outgoing, and inter-service calls. The PBX Operator is responsible for monitoring alarms and panels in the communication area. The PBX Operator responsibilities are understanding and notification of the proper personnel in the handling of alarms and panels.

MAJOR RESPONSIBILITIES:

Answers telephone calls and routine inquiries. Makes necessary connections on a PBX and places calls for patients, and or MCH staff members.

Routes routine and emergency calls.

Overhead pages emergency codes.

Pages, locates, and relays messages for physicians and facility personnel.

Greets every caller internal and external in an appropriate, friendly, professional manner.

Ensures all visitors, vendors, and or patients sign in on the required log.

Directs visitors, vendors, and or patients to their destinations.

Documents and maintains all logs for alarms and codes.

Prepares all work orders for Support Services.

Completes proper documentation needs for Work Order Systems.

Performs related duties as requested by Administration and or Director.

Follow confidentiality policy and procedures.

QUALIFICATIONS:

High School Graduate

Good verbal and written skills, Bilingual in English and Spanish preferred.

Ability to communicate effectively and professionally with patients, physicians, and the community.

Manual dexterity is essential in this position.

Ability to follow proper lifting techniques, push wheelchairs with weight to 150 lbs.

Must have the ability to work in a fast-paced area where the performance of several tasks may be required simultaneously.

Minimum of 6 months to a year of Customer Service.

Preferred experience in using/operating the PBX, computer terminal, work order systems, copy machine, fax machine, two-way radio.

Employees must obtain his/her MAB (Management of Assaultive Behavior) and or Fire Card within the first 60 days of employment.

Employee required to attend an AIDET Training class.

PHYSICAL DEMAND ANALYSIS

PHYSICAL REQUIREMENTS:

Ability to negotiate physical environment with safety

VISUAL REQUIREMENTS:

Ability to translate and understand written communications and negotiate physical environment with safety.

HEARING REQUIREMENTS:

Ability to understand and translate auditory communications with safety

WORKING CONDITIONS:

Office working conditions: Normal.

Patient Care Areas: With safety precautions

EEOC Statement

Mission Community Hospital is an Equal Opportunity Employer and does not discriminate against any applicant for employment or employee on the basis of age, religion, race, color, sex, national origin, mental or physical disabilities, veteran status, or any other characteristic protected by federal, state, or local law.