PBX OPERATOR

Covenant Health; Knoxville (TN); On-site; USD 17,000 - 22,000; Part time

Job summary

Parkwest Medical Center, a Covenant Health facility in Knoxville, is seeking a PBX Operator for a part-time role (48 hours per pay period, variable shifts). You will answer and route calls on the switchboard promptly and monitor multiple alarm panels to ensure patient and staff safety.

Responsibilities include placing LD calls for physicians, paging overhead for staff, and adhering to hospital policies. No licensure is required, and prior experience is not necessary in this entry-level role

Qualifications

• HS diploma or GED accepted.
• No prior experience required.
• Licensure not required.

Responsibilities

• Answer incoming calls and route to appropriate departments.
• Monitor multiple alarm panels and code phone as needed.
• Place LD (long-distance) calls for physicians.
• Page overhead for employees and page codes as required.
• Follow policies, procedures, and safety standards; participate in quality improvement.

Skills

Call routing

Phone etiquette

Customer service

Education

High School Diploma or GED

Job description

PBX Operator

Part Time, 48 Hours Per Pay Period, Variable Shifts

Parkwest Overview Parkwest Medical Center , Covenant Health’s flagship facility in West Knoxville, combines world-class cardiac expertise with the warmth of home in serving a vibrant East Tennessee community. Since 1973, Parkwest has grown into the region’s largest hospital in the area, offering advanced services like an all-digital catheterization lab, comprehensive breast health, emergency, and critical care. It’s consistently ranked among Tennessee's top 10 hospitals by U.S.News & World Report and earns national recognition as a Top100 Heart Hospital, as well as an “A” safety grade from Leapfrog. As part of Covenant Health, the region’s largest employer, Parkwest Medical Center, marries cutting-edge technology with compassionate, community-centered care, earning accolades for cardiology, stroke, surgical excellence, and patient safety.

To learn more about Parkwest Medical Center and our units, visit Covenant Health Parkwest Medical Center Opportunities.

Position Summary

The primary purpose of the PBX operator is to efficiently answer and route all incoming call to the switchboard in the shortest time. Must be able to deal with a high volume of calls, talk pleasantly with the public, monitor multiple alarm panels and page overhead.

Responsibilities

• Answer incoming calls and routes to other departments.
• Monitor multiple alarm panels and code phone
• Place L.D. calls for physicians.
• Page overhead for employees/page codes.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Perform other duties as assigned or requested.

Qualifications

Minimum Education

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.

Minimum Experience

None.

Licensure Requirement

None