PBX Operator I

Midland Health; Midland (TX); On-site; USD 19,000 - 25,000; Part time

Job summary

Midland Health in Midland, TX seeks a proactive PBX Operator to manage all incoming calls, route inquiries accurately, and transfer physician calls via the Medical Staff Roster. The PRN role requires punctuality, proper clock-in/out, and adherence to attendance policies.

Responsibilities include monitoring alarms, paging emergency teams, maintaining log books and on-call lists, and coordinating with hospital staff with courteous communication.

Qualifications

• High School diploma or equivalency required.
• Excellent verbal and communication skills.

Responsibilities

• Answers the PBX phone with professional and courteous demeanor.
• Directs calls to the proper location and routes physician calls as needed.
• Transcribes and notes documentation in log books and maintains on-call lists.
• Notifies appropriate staff during emergencies and pages emergency teams.
• Maintains professional relationships with staff, patients and visitors and completes required trainings.

Skills

Verbal communication

Communication skills

Education

High School diploma or equivalent

Job description

Job Description

Performs the essential duties and responsibilities and the primary functions of a PBX Operator. This position will professionally and courteously answers all PBX calls and directs all calls to the proper location. Takes physicians calls and will transfer them to other physicians by using Medical Staff Roster. Arrives at work on time as schedule and properly clocks in and out as required by MMH policy. All operators will give proper notice according to the Attendance Policy of absence and tardiness. This position also includes notating all documentation in proper log books (i.e Code Blue, Code Red Code 1000 etc.) keeps all necessary on-call lists of departments, calls all emergency procedures overhead and pages all emergency teams, maintains a professional relationship with department and hospital staff, responding courteously and respectfully, exhibits acceptable interpersonal skills when dealing with patients, visitors and other staff, completes annual education and other required training in services and speaks clearly and concisely when paging overhead and on the radio.

SHIFT AND SCHEDULE

PRN: Shift Varies

Must have flexibility to work any of the following shifts: 7:00 AM - 3:30 PM, 8:30 AM - 5:00 PM, 3:00 PM - 11:00 PM, 3:30 PM - 11:30 PM, 5:00 PM - 11:00 PM, 11:00 PM - 7:00 AM

ESSENTIAL FUNCTIONS/PERFORMANCE EXPECTATIONS

• Monitors alarms and notifies appropriate staff in the event of an activation
• Answers the phone with proper dialect every time a call comes in
• Responds to and exhibits knowledge of all emergency procedures (i.e. Code Blue, CAT codes etc.)
• Communicates effectively (hear, listen, speak) with staff, patients and families/visitors

EDUCATION AND EXPERIENCE

• High School diploma or equivalency required
• Excellent verbal and communication skills

PHYSICAL REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual must be able to:

• Stand, walk, sit, stoop, reach, lift, see, speak and hear. Lifting is limited to 35 lbs. for clinical staff and to 50 lbs. for non-clinical staff. The individual must use an assisted-lift device or get another individual(s) to assist with the lift that is over these maximum limits.