PBX Operator

Prime Healthcare Services; Harlingen (TX); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Competitive compensation

Medical insurance benefit plan

401K

Job summary

Prime Healthcare Services is seeking a hospital receptionist at Harlingen Medical Center in Harlingen, TX. The role offers variable shifts (days, mids, nights, overnight) and a per diem as-needed employment type with 12-hour shifts.

The position requires a high school diploma or equivalent, plus experience with PBX systems and strong communication. You will handle calls, assist visitors, and maintain confidentiality while supporting critical communications during emergencies.

Qualifications

• High School Diploma or Equivalent required (effective 4/1/14 for all new hires).
• Previous PBX experience preferred.
• Previous experience in office or receptionist.
• Effective written, verbal communication, and interpersonal skills.
• Ability to multi-task, prioritize needs to meet required timelines.
• Analytical and problem-solving skills.
• Customer Services experience preferred.

Responsibilities

• Answer and route incoming calls to the appropriate hospital departments, physicians, or staff promptly and courteously.
• Assist visitors and callers by providing information or directing them to the appropriate contacts, and promptly handle emergency calls by connecting them to response teams or on-call personnel.
• Monitor and maintain the telephone system by reporting malfunctions to technical support and keeping accurate call logs and messages for staff and departments.
• Support communication during hospital emergencies or critical events by coordinating calls and information flow.
• Ensure compliance with hospital policies and maintain confidentiality when handling sensitive information.

Skills

Effective communication

Multi-tasking

Interpersonal skills

Customer service

Office/receptionist experience

Education

High School Diploma or Equivalent

Tools

PBX system

Job description

Overview

Shifts Available: Variable (Days, Mids, Nights, Overnight)

Employment Type: Per Diem (As needed)

Hours: 12 hour shifts

Location: Harlingen Medical Center - Harlingen, TX

Responsibilities

• Answer and route incoming calls to the appropriate hospital departments, physicians, or staff promptly and courteously
• Assist visitors and callers by providing information or directing them to the appropriate contacts, and promptly handle emergency calls by connecting them to response teams or on-call personnel
• Monitor and maintain the telephone system by reporting malfunctions to technical support and keeping accurate call logs and messages for staff and departments
• Support communication during hospital emergencies or critical events by coordinating calls and information flow
• Ensure compliance with hospital policies and maintain confidentiality when handling sensitive information

Qualifications

• High School Diploma or Equivalent required (effective 4/1/14 for all new hires).
• Previous PBX experience preferred.
• Previous experience in office or receptionist.
• Effective written, verbal communication, and interpersonal skills.
• Ability to multi-task, prioritize needs to meet required timelines.
• Analytical and problem-solving skills.
• Customer Services experience preferred.

Pay Transparency

Here are some of the benefits of working at Prime Healthcare:

• Competitive compensation
• Medical insurance benefit plan
• 401K

Full benefits at Prime Healthcare: https://www.primehealthcare.com/careers/benefits/

Employment Status

Per Diem

Shift

Variable

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

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