PBX Operator

Harlingen Medical Center; Harlingen (TX); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Health, dental, and vision insurance

Paid vacation, sick time and holidays

Employer 401K options

Tuition reimbursement options

Life, disability, and other insurance

Job summary

Harlingen Medical Center in Harlingen, TX is seeking a part-time receptionist to manage PBX duties and route calls across departments. You will assist visitors, provide information, and coordinate communications for emergencies while maintaining confidentiality and following hospital policies.

The role requires strong communication and multitasking abilities, with experience in office or reception settings being preferred.

Qualifications

• High School Diploma or equivalent required.
• Previous PBX experience preferred.
• Experience in office or receptionist roles.
• Effective written, verbal communication, and interpersonal skills.
• Ability to multi-task and meet timelines.
• Analytical and problem-solving skills.
• Customer service experience preferred.

Responsibilities

• Answer and route incoming calls to hospital departments, physicians, or staff promptly and courteously.
• Assist visitors and callers by providing information or directing to contacts; handle emergency calls by connecting to on-call personnel.
• Monitor and maintain telephone system; report malfunctions and keep accurate call logs/messages.
• Support communication during hospital emergencies by coordinating calls and information flow.
• Ensure compliance with hospital policies and maintain confidentiality when handling sensitive information.

Skills

PBX experience

Customer service

Communication skills

Multitasking

Interpersonal skills

Education

High School Diploma or equivalent

Job description

Overview

Shifts Available: Variable (Days, Mids, Nights, Overnight)

Employment Type: Part-time

Hours: 12 hour shifts

Location: Harlingen Medical Center - Harlingen, TX

Responsibilities

• Answer and route incoming calls to the appropriate hospital departments, physicians, or staff promptly and courteously
• Assist visitors and callers by providing information or directing them to the appropriate contacts, and promptly handle emergency calls by connecting them to response teams or on-call personnel
• Monitor and maintain the telephone system by reporting malfunctions to technical support and keeping accurate call logs and messages for staff and departments
• Support communication during hospital emergencies or critical events by coordinating calls and information flow
• Ensure compliance with hospital policies and maintain confidentiality when handling sensitive information

Qualifications

• High School Diploma or Equivalent required (effective 4/1/14 for all new hires).
• Previous PBX experience preferred.
• Previous experience in office or receptionist.
• Effective written, verbal communication, and interpersonal skills.
• Ability to multi-task, prioritize needs to meet required timelines.
• Analytical and problem-solving skills.
• Customer Services experience preferred.

Here are some of the benefits of working at Prime Healthcare:

• Health, dental, and vision insurance options
• Paid vacation, sick time and holidays
• Bereavement leave, FMLA and other leave options
• Employer 401K options
• Tuition reimbursement options
• Life, disability, and other insurance options
• Many other amazing benefits

Full benefits at Prime Healthcare: https://www.primehealthcare.com/careers/benefits/

Employment Status

Part Time < 60

Shift

Variable

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf