PBX Associate | Saturday and Sunday | 7AM to 7PM

White Rock Medical Center; Dallas (TX); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Employee programs and events

Paid time off

Employer paid life insurance

Job summary

White Rock Medical Center is seeking an Entry Level PBX Associate to assist the PBX helpdesk and IT support. The role is 60% PBX and 40% IT Helpdesk, requiring a friendly, learn-fast attitude and dependable work ethic. Availability includes weekends and overnight shifts.

Responsibilities include answering and routing calls, emergency communications, and basic IT troubleshooting with guidance. Candidates should have a healthcare environment background and a high school diploma, with HIPAA

Qualifications

• 1 year working in a healthcare environment with PBX switchboard.
• 6 months experience entry level IT Helpdesk role.

Responsibilities

• Answer incoming calls and route to correct department or extension.
• Conduct emergency communication to Fire and emergency response units.
• Document IT issues and assist with troubleshooting under guidance.
• Prioritize calls to the CODE phone.
• Train on the PBX system and existing VoIP platform.
• Other duties as assigned by Manager.

Skills

Customer service

Communication skills

HIPAA compliance

VoIP platform

Education

GED or High School diploma

Some college preferred

Tools

PBX system

VoIP platform

Job description

Description

White Rock Medical Center is a community-based hospital located near the historic White Rock Lake community, that serves the Dallas, Garland, Mesquite and surrounding areas. We specialize in a wide range of services including comprehensive medical/surgical care, bariatric, cardiology, outpatient and emergency medicine.

Description

White Rock Medical Center is a community-based hospital located near the historic White Rock Lake community, that serves the Dallas, Garland, Mesquite and surrounding areas. We specialize in a wide range of services including comprehensive medical/surgical care, bariatric, cardiology, outpatient and emergency medicine.

Our mission is to deliver exceptional healthcare with compassion and excellence.

White Rock Medical Center is seeking compassionate, care-minded individuals to join our company and make a difference. As a member of the White Rock Medical Center team, you can advance your skills while working in a supportive and patient focused environment.

Why join White Rock Medical Center?

Competitive salary and benefits

Employee programs and events.

Paid Time Off and 7 Company Holidays.

Employer paid life insurance.

Job Summary

Additional voluntary benefits such as STD, LTD, etc.

The PBX Associate (Entry Level) is responsible for assisting the PBX helpdesk with answering and routing calls as well as assisting in various IT Helpdesk functions. This is a dule role with 60% PBX and 40% IT Helpdesk. The PBX Helpdesk Associate will have a pleasant attitude, a willingness to learn and act in a dependable and responsible manner.

Must be available for:

Weekends/Rotating Shifts and Overnight Shifts.

Essential Functions

• Responsible for answering incoming calls and routing calls to correct department or extension.
• Conduct emergency communication to the Fire and emergency response units.
• Responsible for IT documentation and troubleshooting IT related issues with guidance.
• Prioritize calls to the CODE phone over all other calls.
• Train on the PBX system and existing VoIP platform.
• Other duties as assigned by Manager.

Behavioral Standards

• Treats everyone as their customer; utilizes scripting and other tools to ensure consistency in customer service; Expresses recognition and shows appreciation to others; fully utilizes AIDET principles; responds quickly to handle requests, complaints, and questions; displays a positive attitude.

Communication/Knowledge

• Wears nametag properly; follows dress code policy; answers phone correctly and promptly; is prepared for meetings; meets deadlines; does not participate in gossip; acts ethically and treats others with respect; respects customer’s and co-worker’s time; establishes and maintains effective relationships with customers and co-workers.

Collaboration/Teamwork

• Attends staff meetings; follows HIPAA guidelines; follows patient rights policy; complies with the compliance program; demonstrates knowledge of role in a disaster; demonstrates knowledge of fire and fire drill procedures; working knowledge of hospital emergency codes; always utilizes standard precautions in the clinical setting; safely manages the environment of care by demonstrating a working knowledge of the requirements of the: Life Safety program, Utilities Management program, Hazardous Materials program, Emergency Preparedness program, Safety Management program, Medical Equipment Management program, Security Management program.

Requirements

Experience

• 1 year working in a healthcare environment with PBX switchboard
• 6 months experience entry level IT Helpdesk role

Education

• GED or High School diploma
• Some college preferred