Guest Communications PBX Operator

Millennium & Copthorne Hotels; Los Angeles (CA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Hotel room discounts

Employee Assistance Program (EAP)

CBA-based benefits

Job summary

The Biltmore Los Angeles is seeking a PBX Operator to deliver exceptional guest communications and support frontline teams in a fast-paced luxury setting. You will manage calls, relay guest requests, and provide accurate information on hotel services and hours.

This role requires professionalism, strong communication, and a proactive service mindset. Join a iconic downtown hotel within Millennium Hotels & Resorts where guest experience and teamwork drive daily excellence.

Qualifications

• High school diploma required.
• Experience with hotel property management systems, Opera preferred.
• Strong communication and interpersonal skills are essential.
• Ability to thrive in a fast-paced hospitality environment.

Responsibilities

• Answer and route all incoming hotel telephone calls in a prompt, courteous, and professional manner.
• Provide accurate information regarding hotel services, hours, and directions.
• Process wake-up calls and manage guest requests per hotel procedures.
• Maintain logs, reports, and records; support front desk operations as needed.

Skills

Hospitality passion

Communication skills

Team collaboration

Attention to detail

Education

High school diploma

Tools

Opera PMS

Microsoft Office

Job description

The Biltmore Los Angeles is seeking a PBX Operator to deliver exceptional guest communications and support frontline teams in a fast-paced luxury setting. You will manage calls, relay guest requests, and provide accurate information on hotel services and hours.

This role requires professionalism, strong communication, and a proactive service mindset. Join a iconic downtown hotel within Millennium Hotels & Resorts where guest experience and teamwork drive daily excellence.