Communications Specialist, Full Time, Days

ScionHealth; Tennessee; Hybrid; USD 32,000 - 48,000; Full time

Job summary

Livingston Regional Hospital, part of the ScionHealth network, is seeking a PBX Operator to manage all calls and operate the hospital paging system in a courteous, professional manner. You will direct calls to departments, transfer inquiries, and serve as an information resource for patients, visitors and staff, while maintaining confidentiality and supporting emergency paging procedures.

This on-site role requires clear communication, calmness under pressure, and basic computer/telephone

Qualifications

• Clear verbal communication and courteous calls.
• Maintain confidentiality of patient and operational information.
• Follow emergency paging procedures accurately.
• Proficiency with basic computer and telephone systems.

Responsibilities

• Answer incoming calls promptly and professionally.
• Direct calls to appropriate departments or personnel.
• Accurately transfer calls and handle inquiries.
• Serve as information center for callers and internal guests.
• Operate the hospital paging system, including emergencies.
• Execute emergency paging procedures for codes and disasters.
• Sanitize and maintain PBX equipment and workspace.
• Maintain confidentiality of patient information.
• Perform additional clerical tasks as assigned.

Skills

Verbal communication

Calm under pressure

Hospital knowledge

Customer service

Attention to detail

Computer/phone proficiency

Multitasking

Education

High School Diploma

Job description

Description

Join Livingston Regional Hospital, a 114-bed, community hospital certified for sepsis care by the Joint Commission and accredited for chest pain by the American College of Cardiology. As part of the ScionHealth network, Livingston Regional proudly delivers quality care covering all aspects of healthcare, from 24-hour emergency services to inpatient and outpatient rehabilitative, a Level I neonatal nursery, a 16-bed gero-psych unit, and many other specialty services. Livingston serves a five-county area in central Tennessee and southern Kentucky. Grow your career where your work touches your neighbors.

Job Summary

The PBX Operator is responsible for managing all internal and external calls to the facility in a courteous and professional manner. This role ensures accurate and timely routing of calls, operates the hospital paging system, and acts as an information resource to patients, visitors, and staff.

Essential Functions

• Answer incoming calls promptly, courteously, and professionally
• Direct calls to appropriate departments or personnel based on caller needs
• Accurately transfer calls and handle internal/external inquiries
• Serve as an information center for callers and internal guests
• Operate the hospital’s public address system, including pages for emergencies and routine announcements
• Execute emergency paging procedures for codes and disaster protocols
• Sanitize and maintain cleanliness of PBX equipment and workspace daily
• Maintain confidentiality of patient and operational information
• Perform additional clerical or administrative tasks as assigned

Knowledge/Skills/Abilities/Expectations

• Clear, articulate verbal communication
• Ability to use sound judgment and remain calm in emergencies
• Basic knowledge of hospital departments and functions
• Strong customer service orientation
• Attention to detail and ability to multitask
• Basic computer and telephone system proficiency
• Constant: Sitting, using hands for phone/keypad, seeing, hearing, and speaking
• Occasional: Standing, walking, reaching with hands and arms, stooping
• Lifting: Occasionally lifts up to 10 lbs
• Office-based hospital setting
• Minimal exposure to clinical hazards
• May experience moderate noise levels from telephone equipment or emergency announcements

Qualifications

Education

• High School Diploma or Equivalent including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role. (Preferred)

Licenses/Certifications

• None Required

Experience

• Prior Experience working with minimal supervision in a fast-paced environment (Preferred)