PBM Client Success Manager

AffirmedRx, PBC; United States; Remoto; USD 65.000 - 85.000; Tempo integral

Benefícios oferecidos por esta vaga

Health benefits

Competitive compensation

Remote-friendly policy

Resumo da vaga

AffirmedRx is seeking a Client Manager to serve as the primary day-to-day operational contact for assigned employer and health plan clients. You will collaborate with cross-functional teams to deliver a seamless client experience, manage benefit administration, plan changes, eligibility updates, implementations and issue resolution.

You will provide clear guidance on pharmacy benefit matters, identify opportunities to improve performance, and support long-term client success while traveling

Qualificações

• Bachelor's degree in Business, Healthcare Administration, or a related field.
• 0-1 year of experience in account management, client success, or client-facing operations within PBM or managed-care.
• Healthcare experience required.
• Working knowledge of pharmacy benefit operations including claims processing, formulary management, eligibility, network configurations, and benefit plan design.
• Strong communication skills with the ability to translate complex pharmacy benefit information into clear guidance.
• Ability to manage multiple accounts with attention to detail and follow-through.
• CRM systems proficiency; experience with Salesforce is a plus.

Responsabilidades

• Serve as day-to-day contact for assigned client accounts, supporting the Client Executive and broader account team.
• Coordinate benefit administration, plan changes, and eligibility updates.
• Prepare agendas, track action items, and support client meetings.
• Monitor account performance, spend, and utilization trends; surface insights for optimization.
• Collaborate with Operations, Billing, Clinical and IT teams to meet client needs.
• Triage and resolve client issues with clear communication throughout the process.

Conhecimentos

CRM proficiency

Salesforce

Communication skills

Healthcare experience

Formação

Bachelor's degree

Equivalent professional experience

Descrição da vaga

AffirmedRx is seeking a Client Manager to serve as the primary day-to-day operational contact for assigned employer and health plan clients. You will collaborate with cross-functional teams to deliver a seamless client experience, manage benefit administration, plan changes, eligibility updates, implementations and issue resolution.

You will provide clear guidance on pharmacy benefit matters, identify opportunities to improve performance, and support long-term client success while traveling