Payroll Tax Implementation Specialist — Client Training & Success

Asure Software Inc.; Orlando (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision, HSA, FSA on 1

Basic life, AD&D, LTD, STD

401K with 3% safe harbor

Employee Stock Purchase Program

Fitness Reimbursement

Self-Managed PTO

Job summary

Asure Software Inc. in Orlando, FL seeks an Implementation Specialist to lead end-to-end client configurations of our payroll tax product. You will translate requirements into scalable configurations, deliver training, validate outcomes, and own implementation results from kickoff through stabilization.

You will conduct training sessions, manage scope, timelines, and deliverables, and ensure client adoption of our procedures and products, creating strong reference accounts for future customers.

Qualifications

• 3+ years of supporting clients with US payroll and/or tax processing.
• 2+ years in an account ownership service model.
• Solid understanding of HR practices, labor laws, and payroll principles.
• Strong attention to detail, confidentiality, and organizational skills.
• Excellent communication and interpersonal skills.
• CPP, FPC, PHR or SHRM-CP certification is a plus.

Responsibilities

• Leads end-to-end client implementations with deep product expertise to build accurate configurations and deliver outcomes.
• Delivers group presentations and training sessions enabling clients to use and maintain Asure Software.
• Owns all stages of software implementation projects with accountability for scope, quality, and timelines: Discovery, Configure, Deliver, Deploy, Support.
• Deliver results on time.
• Ensure client product and Asure procedure adoption for success.
• Provides status reports and project updates to the team.
• Anticipates and resolves hurdles with clients and internal teams to keep implementations on track.
• Creates client advocacy and references from satisfied customers.

Skills

US payroll

Tax processing

Client support

Account ownership

Communication

Microsoft Office

Education

HR certifications

Tools

Microsoft Office

Job description

Asure Software Inc. in Orlando, FL seeks an Implementation Specialist to lead end-to-end client configurations of our payroll tax product. You will translate requirements into scalable configurations, deliver training, validate outcomes, and own implementation results from kickoff through stabilization.

You will conduct training sessions, manage scope, timelines, and deliverables, and ensure client adoption of our procedures and products, creating strong reference accounts for future customers.