Implementation Specialist I

Asure Software; Virginia Beach (VA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with company match

Stock Purchase Program

HSA/FSA

Self-Managed PTO

Job summary

Asure Software is seeking an Implementation Specialist to lead end-to-end client configurations of our payroll tax product, translating requirements into scalable solutions. You will drive adoption through training, define client needs, configure solutions, validate outcomes, and own results from kickoff to stabilization.

The role is on-site and can be based from Nashville, TN or Virginia Beach, VA, with responsibilities spanning discovery, configuration, delivery, deployment, and two payrolls

Qualifications

• 3+ years supporting clients with US payroll and/or tax processing.
• 2+ years in a dedicated account ownership service model.
• Solid understanding of HR practices, labor laws, and payroll principles.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite, especially Excel and Word.

Responsibilities

• Leads end-to-end client implementations with accurate configurations and delivers successful outcomes.
• Delivers group presentations and training sessions enabling clients to confidently use the Asure tax product.
• Owns all stages of software implementations with accountability for scope, quality, and timelines (Discovery, Configure, Deliver, Deploy, Support).
• Deliver results on time and ensure client product and procedure adoption.
• Provides status reports and project updates to the project team.
• Anticipates and resolves project hurdles through coordination with clients and internal teams.
• Creates client advocacy by leaving customers satisfied and willing to provide references.

Skills

Client support

Account ownership

Communication

Organizational skills

Education

PHR or SHRM-CP certification

Tools

Microsoft Office

Excel

Word

Job description

Who we are

Our Implementation Specialist brings a builder mindset to client configurations of our payroll tax product, proactively translating requirements into scalable, accurate solutions. This role drives successful adoption of our solutions by leading training, defining client requirements with clarity, executing configurations, validating outcomes through testing, and taking ownership of implementation results from kickoff through stabilization.

This is an on-site position and can be based from Nashville, TN or Virginia Beach, VA.

How you will contribute:

Our Implementation Specialist brings a builder mindset to client configurations of our payroll tax product, proactively translating requirements into scalable, accurate solutions. This role drives successful adoption of our solutions by leading training, defining client requirements with clarity, executing configurations, validating outcomes through testing, and taking ownership of implementation results from kickoff through stabilization.

Major Duties and Responsibilities:

• Leads end-to-end client implementations, applying deep product expertise to build accurate configurations and deliver successful outcomes.
• Delivers group presentations and training sessions that enable clients to confidently use and maintain Asure Software.
• Owns all stages of software implementation projects with clear accountability for scope, quality, and timelines:
  • Discovery: identify client business requirements
  • Configure: our Asure tax solution based on the client requirements
  • Deliver: training on the Asure tax configured solution
  • Deploy: successfully complete implementations
  • Support: clients for the first 2 successful payrolls
• Deliver results on time.
• Ensure client product and Asure procedure adoption for success with our products.
• Provides status reports and overall project updates to the project team.
• Anticipates and resolves project hurdles through effective coordination with clients and internal teams to keep implementations on track.
• Creates client advocacy for our products- leaving every customer happy and willing to provide a reference for future customers.

Qualifications and Requirements:

• 3+ years of supporting clients with their US payroll and/or tax processing.
• 2+ years of success in a dedicated account ownership service model.
• Solid understanding of HR practices, labor laws, and payroll principles.
• Strong attention to detail, confidentiality, and organizational skills.
• Excellent communication and interpersonal skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• CPP, FPC, PHR or SHRM-CP certification is a plus.
• Proficiency in Microsoft Office Suite, especially Excel and Word

Benefits

• Medical, Dental, Vision, HSA, FSA- All effective on day 1!
• Company paid Basic Life Insurance, A+D, Long-Term Disability, and Short-Term Disability
• 401K Program with 3% safe harbor contribution
• Employee Stock Purchase Program
• Fitness Reimbursement Program
• Self-Managed PTO

Our Mission

To provide Human Capital Management (HCM) software and services that help companies grow, while nurturing a culture of growth around us.

• Helping customers grow by getting the most from their human capital.
• Helping our employees grow personally and professionally.
• Growing relationships in our communities that inspire goodness.
• Grow shareholder value

Our Vision

Be the most trusted Human Capital Management resource to entrepreneurs everywhere.

Our Values

• Embrace Change
• Lead with Integrity
• Own the Outcome
• Deliver Awesome
• Be a Good Human

We are an equal opportunity employer. All candidates must be legally authorized to work in the US, as we are unable to sponsor or transfer Visas at this time. Criminal background checks conducted at employment offer.