Payroll Support Specialist II — Client-Focused

UKG; Topeka (KS); On-site; USD 44,000 - 63,000; Full time

Job summary

UKG is hiring a Payroll Representative II to serve as the primary contact for a portfolio of clients using UKG Ready payroll and workforce management services. In this role, you will deliver exceptional customer support, build strong relationships, and ensure timely, accurate payroll processing.

You will collaborate with clients and remote team members, handle inquiries, and create payroll import templates in Excel to streamline client workflows.

Qualifications

• Understanding of payroll processes, compliance requirements, and workforce management best practices.
• Strong attention to detail and forward-thinking mindset.
• Quick learner with the ability to absorb new information, systems, and processes efficiently.
• Comfortable working in a fast-paced environment where priorities can shift throughout the day.
• Experience in payroll, customer service, account management, or HR-related support roles.
• Experience working with UKG products or other payroll and workforce management platforms.

Responsibilities

• You’ll identify payroll issues, conduct research, and provide effective solutions while ensuring accuracy and compliance.
• You’ll write emails and lead video meetings with clients and other remote team members.
• You’ll use Excel to create payroll import templates for clients.

Skills

Payroll processes

Compliance

Attention to detail

Fast-paced environments

Tools

Excel

Job description

UKG is hiring a Payroll Representative II to serve as the primary contact for a portfolio of clients using UKG Ready payroll and workforce management services. In this role, you will deliver exceptional customer support, build strong relationships, and ensure timely, accurate payroll processing.

You will collaborate with clients and remote team members, handle inquiries, and create payroll import templates in Excel to streamline client workflows.