Payroll Support Specialist I – Hybrid (First-Call)

Indiana University Health; Indianapolis (IN); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Indiana University Health is seeking a Payroll Specialist I for its Payroll Shared Services team in Indianapolis, IN. This role focuses on inbound call resolution and payroll inquiries, serving as the first point of contact for team members.

The position requires strong Microsoft Office skills and familiarity with payroll systems. The ideal candidate is personable, detail oriented, and service-minded, capable of navigating Oracle, UKG, and ServiceNow in a fast-paced environment while maintaining

Qualifications

• High School Diploma/GED required.
• Associate's degree or equivalent years of experience preferred.
• 0-3 years of relevant experience; basic payroll experience preferred.
• Experience in Microsoft programs (Word, Excel).
• HDI certification is required to have or obtain within 6 months of hire (PRSS will pay for certification).

Responsibilities

• Serve as the first point of contact for inbound payroll calls across the organization.
• Resolve payroll inquiries on the first call by pulling up timecards and payslips in real time.
• Create and manage cases and tickets in the shared services system for issues requiring deeper research and follow-up.
• Review, analyze, and audit employee hours worked to ensure accurate payment in compliance with pay practices and FLSA.
• Navigate multiple systems including Oracle, UKG, Microsoft Teams, and Sharewell/ServiceNow.

Skills

Phone etiquette

Customer service

Attention to detail

Time management

Education

High School Diploma/GED

Associate's degree or equivalent

Tools

Oracle

UKG

Sharewell/ServiceNow

Microsoft Teams

Job description

Indiana University Health is seeking a Payroll Specialist I for its Payroll Shared Services team in Indianapolis, IN. This role focuses on inbound call resolution and payroll inquiries, serving as the first point of contact for team members.

The position requires strong Microsoft Office skills and familiarity with payroll systems. The ideal candidate is personable, detail oriented, and service-minded, capable of navigating Oracle, UKG, and ServiceNow in a fast-paced environment while maintaining