Payroll Specialist I

Indiana University Health; Indianapolis (IN); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Indiana University Health is seeking a Payroll Specialist I for its Payroll Shared Services team in Indianapolis, IN. This role focuses on inbound call resolution and payroll inquiries, serving as the first point of contact for team members.

The position requires strong Microsoft Office skills and familiarity with payroll systems. The ideal candidate is personable, detail oriented, and service-minded, capable of navigating Oracle, UKG, and ServiceNow in a fast-paced environment while maintaining

Qualifications

• High School Diploma/GED required.
• Associate's degree or equivalent years of experience preferred.
• 0-3 years of relevant experience; basic payroll experience preferred.
• Experience in Microsoft programs (Word, Excel).
• HDI certification is required to have or obtain within 6 months of hire (PRSS will pay for certification).

Responsibilities

• Serve as the first point of contact for inbound payroll calls across the organization.
• Resolve payroll inquiries on the first call by pulling up timecards and payslips in real time.
• Create and manage cases and tickets in the shared services system for issues requiring deeper research and follow-up.
• Review, analyze, and audit employee hours worked to ensure accurate payment in compliance with pay practices and FLSA.
• Navigate multiple systems including Oracle, UKG, Microsoft Teams, and Sharewell/ServiceNow.

Skills

Phone etiquette

Customer service

Attention to detail

Time management

Education

High School Diploma/GED

Associate's degree or equivalent

Tools

Oracle

UKG

Sharewell/ServiceNow

Microsoft Teams

Job description

Payroll Specialist I

Our team members advance our mission and exemplify excellence, compassion, teamwork, and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Payroll Shared Services team in the role of Payroll Specialist I.

We are seeking a personable, detail oriented, and service-minded payroll professional to serve as the first point of contact for IU Health team members calling into our Payroll Shared Services call center. The Specialist I role is primarily focused on inbound call resolution. If you are comfortable on the phone, eager to learn, and thrive in a fast-paced environment, this is a wonderful opportunity to grow your payroll career within a supportive and tight knit team.

Key Relationships

Reports to: Manager – Payroll

Direct reports: None

Shift: Full time, Monday – Friday, hybrid

Location: Indianapolis, IN

The Scope:

This role supports Payroll Shared Services operations for IU Health team members system wide, including:

• Serving as the first point of contact for inbound payroll calls across the organization (50 to 130 calls per day depending on pay cycle)
• Resolving payroll inquiries on the first call by pulling up timecards and payslips in real time
• Creating and managing cases and tickets in the shared services system for issues requiring deeper research and follow-up
• Reviewing, analyzing, and auditing employee hours worked to ensure accurate payment in compliance with IU Health pay practices, policies, and the Fair Labor Standards Act
• Navigating multiple systems simultaneously including Oracle, UKG, Microsoft Teams, and Sharewell/ServiceNow

Candidate Qualifications

Candidates for this position will be evaluated according to the following criteria and competencies.

• High School Diploma/GED required.
• Associate's degree or equivalent years of experience preferred.
• Requires 0-3 years of relevant experience; basic payroll experience preferred.
• Requires experience in Microsoft programs (Word, Excel).
• Help Desk Institute (HDI) certification is required to have or obtain within 6 months of hire (PRSS will pay for certification.

The “DNA” for Success

Phone Presence: You are comfortable, warm, and professional on the phone. Team members calling in with a payroll concern leave the conversation feeling heard and helped.

Service Oriented: You genuinely want to solve the problem, not just log the call. First call resolution is the goal and you take pride in achieving it.

Curious and Engaged: You ask "why" and use downtime to review cases and deepen your understanding rather than just completing tasks and moving on.

Tech Savvy: You can toggle between multiple systems and screens in a hybrid environment without losing your place or your composure.

Detail Oriented: Payroll accuracy matters. You catch discrepancies, follow through on audits, and do not cut corners on compliance.

Team Player: This team is tight knit and celebrated for good reason. You contribute to a culture where everyone supports each other and new hires feel genuinely welcomed.

Self Directed: You work independently in a remote environment and manage your responsibilities without needing someone to look over your shoulder.

Growth Minded: You see this role as the foundation of a payroll career, not just a job, and you are motivated to grow your skills and your one call resolution rate over time.

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.