Payroll Support Specialist I – Client Experience & Research

ADP; Augusta (GA); On-site; USD 45,000 - 60,000; Full time

Job summary

Fairygodboss is seeking a Payroll Support Representative to provide support for Major Accounts Comprehensive Services Client users. You will guide clients on payroll applications and resolve inquiries related to payroll processing.

The ideal candidate has at least 2 years of payroll processing experience and a Bachelor’s degree. Proficient knowledge of payroll technology and strong communication skills are essential for this role.

Qualifications

• Minimum 2 years of payroll processing experience.
• Basic knowledge of payroll tax deposits, filings, principles, and wage and hour laws.
• Working knowledge of WFN (Portal), PR Module, HR Module, TA Module, wage garnishments.

Responsibilities

• Respond to client questions regarding applications.
• Provide application/navigation support.
• Assist clients with payroll processing inquiries.

Skills

High-level payroll knowledge

Strong verbal and written communication

Analytical problem-solving

Time-management

Customer service

Organizational skills

Research skills

Proficiency in MS Office (Word, Excel)

Education

Bachelor’s degree preferred

Fundamental Payroll Certification (FPC) desired

Tools

SharePoint

AutoPay Mainframe

LUMIN

Job description

Fairygodboss is seeking a Payroll Support Representative to provide support for Major Accounts Comprehensive Services Client users. You will guide clients on payroll applications and resolve inquiries related to payroll processing.

The ideal candidate has at least 2 years of payroll processing experience and a Bachelor’s degree. Proficient knowledge of payroll technology and strong communication skills are essential for this role.