Payroll Customer Service Specialist

Swift Transportation; Phoenix (AZ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401k

Medical

Dental

Vision

Disability

Life Insurance

pet insurance

Employee Stock Purchase plan

paid training

wellness programs

Flexible Spending Account

Tuition Assistance Programs

Military Leave

discounts with our vendors

Job summary

Swift Transportation is seeking a payroll/customer service associate in Phoenix to provide superior pay-related support to employees and internal teams. You will answer inquiries, train staff on payroll processes, and ensure accuracy in pay calculations while maintaining a positive, service-oriented environment.

The role emphasizes timely issue resolution, strong written and verbal communication, and collaboration with multiple departments.

Qualifications

• One (1) year previous customer service or payroll related experience.
• Exceptional verbal and written communication skills; advanced computer skills including Microsoft Word, Excel, & Power Point; proven ability to work in a fast-paced call center environment.
• High School Diploma or GED

Responsibilities

• Provide superior service to internal and external customers, both verbally and written using departmental set standard for quality, calls taken, answer times, and hold times. Respond to payroll related inquiries; answer inbound calls and draft and send email and Qualcomm messages.

Skills

Customer service

Payroll knowledge

Verbal communication

Written communication

MS Word

Excel

PowerPoint

Call center

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

PowerPoint

Job description

Schedule: Monday-Friday 6am-3pm

Compensation: Starting at $20

Who We Are:

Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.

Job Responsibilities: What you will do

Provide superior customer service to internal and external customers as the first point of contact for all confidential pay related questions and provide support to all employees; interpret and respond to pay related questions and conduct research and adjust pay as necessary. Communicate and provide training regarding payroll processes.

• Provide superior service to internal and external customers, both verbally and written using departmental set standard for quality, calls taken, answer times, and hold times. Respond to payroll related inquiries; answer inbound calls and draft and send email and Qualcomm messages.
• Research issues resulting from both written and verbal inquiries utilizing multiple resources and systems; make necessary adjustments following established procedures.
• Regularly provide support to other department personnel and additional payroll functions to meet deadlines; communicate and provide informal training regarding payroll processes while supporting company initiatives. Comply with established payroll standards/policies and federal requirements.
• Promote driver retention and safety.
• Provide departmental support for incoming calls regarding payroll questions, as needed.
• Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of all projects in order to meet the business objectives.
• Perform additional duties as required by leadership; assist in general office duties and special projects as needed.

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Qualifications: What you need to bring

• One (1) year previous customer service or payroll related experience.
• Exceptional verbal and written communication skills; advanced computer skills including Microsoft Word, Excel, & Power Point; proven ability to work in a fast-paced call center environment.
• High School Diploma or GED

What we offer:

Benefits Package

• 401k
• Medical
• Dental
• Vision
• Disability
• Supplemental and Life Insurance
• pet insurance
• Employee Stock Purchase plan
• paid training
• wellness programs
• Flexible Spending Account
• Tuition Assistance Programs (subject to change)
• Military Leave
• discounts with our vendors

Volunteer opportunities to support our local communities - We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back.

Training, Development & Growth Opportunities - Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive.

Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters.

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. Candidates must be authorized to work in the U.S. The Company does not sponsor employment visas.