Payroll Support & Issue Resolution Specialist

BCforward; Warrendale (Allegheny County); On-site; USD 42,000 - 57,000; Full time

Job summary

A staffing solutions company is seeking a candidate for Payroll Issue Resolution, handling customer inquiries and ensuring service delivery. Candidates should possess a high school diploma and a minimum of one year in customer service or helpdesk. Strong communication skills and proficiency in Microsoft Office, especially Excel, are essential. The position requires a commitment to high-quality customer service and the ability to work independently.

Qualifications

• Minimum 1 year of customer service experience, helpdesk highly preferred.
• Experience troubleshooting processing issues.

Responsibilities

• Responsible for efficient service delivery of Payroll Issue Resolution.
• Respond to customer inquiries via telephone and written communication.
• Assist in training and developing process knowledge.

Skills

Deductive reasoning

Analytical skills

Problem-solving skills

Excellent written and verbal communication

Client service mindset

Ability to manage workload independently

Education

High School diploma or GED

Tools

Microsoft Office suite

Job description

A staffing solutions company is seeking a candidate for Payroll Issue Resolution, handling customer inquiries and ensuring service delivery. Candidates should possess a high school diploma and a minimum of one year in customer service or helpdesk. Strong communication skills and proficiency in Microsoft Office, especially Excel, are essential. The position requires a commitment to high-quality customer service and the ability to work independently.