Client-Facing Payroll Specialist

Acrisure; Brook Park (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision insurance

Generous paid time off

401(k) plan with immediate vesting

Paid maternity and paternity leave

Employee Assistance Program (EAP)

Job summary

A leading insurance firm is seeking an entry-level customer service specialist to maintain relationships with payroll clients. You will provide exceptional service via phone and email, ensure data accuracy, and assist with client inquiries. The ideal candidate has a high school diploma and customer-facing experience. Enjoy comprehensive benefits including medical, dental, and wellness programs while contributing to a team-driven environment. Join us and grow your career in a supportive community.

Qualifications

• Reliable, responsible, and professional with at least 1 year of work experience in a customer-facing role.
• Excellent communication skills, especially via email and phone.
• Ability to learn and maintain knowledge of Payroll Software.

Responsibilities

• Maintain payroll client base and provide exceptional customer service.
• Interact with clients to obtain and accurately enter payroll data.
• Meet deadlines and respond quickly to inquiries.
• Assist clients with reports and problems.

Skills

Customer service skills

Communication skills

Detail-oriented

Proactive problem solving

Multitasking

Critical thinking

Team-oriented

Proficiency in Google Suite

Education

High school diploma or equivalent

Job description

A leading insurance firm is seeking an entry-level customer service specialist to maintain relationships with payroll clients. You will provide exceptional service via phone and email, ensure data accuracy, and assist with client inquiries. The ideal candidate has a high school diploma and customer-facing experience. Enjoy comprehensive benefits including medical, dental, and wellness programs while contributing to a team-driven environment. Join us and grow your career in a supportive community.