Payroll Specialist – High-Volume, Customer-Focused

Aerotek; Hanover (MD); On-site; USD 45,000 - 56,000; Full time

Benefits offered by this job

Health benefits

401(k)/Roth

Life & AD&D

Disability insurance

HSA/DCA

Tuition Assistance

Paid time off

Job summary

Aerotek Corporation is seeking a Payroll Associate at our corporate office in Hanover, MD. This full-time role supports high-volume payroll requests from field partners and collaborates with internal and external teams to ensure accurate processing.

Responsibilities include being the primary payroll contact, handling inquiries, and maintaining payroll reports and audits. The position offers a daytime schedule, a competitive hourly rate, and quarterly bonus potential.”

Qualifications

• Strong analytical skills.
• Payroll experience preferred.
• Stellar customer service skills.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills.
• Exceptional active listening abilities.
• Computer skills: PeopleSoft, Microsoft Office.
• Ability to multitask, prioritize, and manage multiple communication channels at a given time.

Responsibilities

• Serve as the first point of contact for field partners seeking payroll assistance by email or phone.
• Responds accurately and timely in adherence to the 1/24 rule to field partner email inquiries, resolves requests and defers to appropriate Payroll Specialist when necessary.
• Communicate policies and procedures to field partners regarding Payroll related functions.
• Compile, distribute and complete Payroll related queries, reports, and audits.
• Coordinate the timely resolution of payroll discrepancy items; maintain logs in Excel.
• Daily sorting/scanning of mail and documents to Payroll Specialists.
• Send emails and make outbound calls to 3rd parties for payroll related research (Bank of America, check cashing facilities).
• Direct contractor calls to aligned Collocation Center partners.

Skills

Analytical skills

Payroll experience

Customer service

Verbal & written communication

Organizational skills

Active listening

PeopleSoft

Microsoft Office

Tools

PeopleSoft

Microsoft Office

Job description

Aerotek Corporation is seeking a Payroll Associate at our corporate office in Hanover, MD. This full-time role supports high-volume payroll requests from field partners and collaborates with internal and external teams to ensure accurate processing.

Responsibilities include being the primary payroll contact, handling inquiries, and maintaining payroll reports and audits. The position offers a daytime schedule, a competitive hourly rate, and quarterly bonus potential.”