Business Operations Associate

Aerotek; Hanover (MD); On-site; USD 45,000 - 56,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)/Roth

Insurance (Basic/Supplemental Life & AD&D)

Short and long-term disability

Health & Dependent Care Spending Accounts

Transportation benefits

Employee Assistance Program

Tuition Assistance

Time Off/Leave (PTO, Primary Caregiver/Parental Leave)

Job summary

Aerotek is seeking a Business Operations Associate at their Hanover, MD office. This role focuses on managing customer accounts, invoicing, and ensuring high-quality service for clients and internal staff. Candidates should have 2-3 years of relevant experience or a college degree, and be proficient in Microsoft Office. The position offers a salary range of $45,000 - $56,000 annually, plus quarterly bonuses and a comprehensive benefits package including medical, dental, vision, and tuition assistance.

Qualifications

• 2-3 years of relevant experience or a college degree is required.
• Proficient in Microsoft Office, particularly Excel and Word.
• Strong organizational and analytical abilities are essential.
• Must have strong communication skills and a solid work ethic.
• Goal-driven with problem-solving capabilities is important.
• Ability to work independently while being a team player.

Responsibilities

• Manage customer accounts and ensure invoicing and collections.
• Make routine welcome calls to clients for account management.
• Support field offices and resolve account-specific questions.
• Gather data for management to assist in decision-making.
• Audit account reports for accuracy in billing.
• Adjust contractor payroll and billing as necessary.

Skills

Microsoft Office (Excel and Word)

Organizational abilities

Analytical abilities

Strong communication skills

Team player

Problem solving skills

Education

2-3 years of relevant experience or college degree

Job description

Overview

Aerotek Corporate has an opening for a Business Operations Associate at the corporate office in Hanover, MD.

Compensation

Hourly - $21.63 (annualized at $45,000) non-negotiable

Bonus - up to $1,000 per quarter

Department: Operations Support Group, Reports to: Business Operations Supervisor

Scope of Position: The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service to external customers as well as corporate and field office employees. The BOA is proficient in the management and collection of customer accounts receivable as well as contractor payroll. Qualities include: building customer relationships, conflict resolution, professionalism, detail oriented, strong follow-up and multi-tasking skills, the ability to use independent judgment and function in an open environment, and the ability to adapt to changes in the workplace.

Essential Functions of the Business Operations Associate

• Management of customer accounts, including but not limited to invoicing, collections, PO tracking, customer service and working with client to resolve outstanding issues
• Making routine welcome and maintenance calls to clients
• Manage total accounts receivable with an Aging in excess of $3.5 M
• Support liaison for field offices and OSG with questions pertaining to those local/regional accounts on their aging including but not limited to client billing and payment policies and/or procedures, PeopleSoft issues, etc.
• Responsible for gathering the necessary data to assist Management with account specific decisions
• Auditing account specific reports to ensure accurate billing and client specific information
• Adjusting and auditing contractor payroll and billing using InfoPath; specific job functions are dependent on team alignment within the department

Qualifications

• 2-3 years of relevant experience or college degree
• Proficient in Microsoft Office (Excel and Word a must)
• Strong organizational and analytical abilities
• Strong communication skills and work ethic
• Goal driven with problem solving skills
• Ability to work independently and as a team player

Per Pay Transparency Acts: The range for this position is $45,000 - $56,000 + bonus potential of $4,000.

Benefits

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Tuition Assistance
• Time Off/Leave (PTO, Primary Caregiver/Parental Leave)

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.