Payroll Specialist: ADP & Salesforce Expert

Creative Financial Staffing, LLC; Shaker Heights (OH); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Benefits

Growth opportunities

Team collaboration

Mission-driven

Job summary

Creative Financial Staffing, LLC is seeking a Payroll Specialist to support employees and managers by resolving payroll inquiries in a high-volume environment. This on-site role in Shaker Heights, OH offers a Monday–Friday schedule and room for growth.

You will respond to payroll questions, resolve issues related to pay, taxes, deductions, and timekeeping, and ensure accurate records while maintaining confidentiality.

Qualifications

• 2+ years of payroll experience.
• Experience with ADP payroll systems required.
• Experience using Salesforce for case management or employee support required.
• Strong understanding of payroll processes, taxes, and wage and hour practices.
• Excellent customer service, communication, and problem-solving skills.
• Ability to manage multiple priorities while maintaining accuracy and confidentiality.
• Multi-state payroll experience preferred.

Responsibilities

• Respond to employee and manager payroll questions via phone, email, and ticketing systems.
• Research and resolve issues related to pay, taxes, deductions, direct deposit, and timekeeping.
• Track and manage cases through Salesforce and ensure timely resolution.
• Partner with HR and other departments to address payroll concerns.
• Support payroll processing and maintain accurate employee records.
• Ensure compliance with payroll policies and applicable regulations.

Skills

Payroll processing

Customer service

Communication

Problem solving

Timekeeping

Tools

ADP payroll

Salesforce

Job description

Creative Financial Staffing, LLC is seeking a Payroll Specialist to support employees and managers by resolving payroll inquiries in a high-volume environment. This on-site role in Shaker Heights, OH offers a Monday–Friday schedule and room for growth.

You will respond to payroll questions, resolve issues related to pay, taxes, deductions, and timekeeping, and ensure accurate records while maintaining confidentiality.