Payroll Solutions Specialist — Trusted Advisor to Clients

Automatic Data Processing, Inc.; Schaumburg (IL); On-site; USD 26,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life Insurance

Retirement matching

Wellness program

Disability insurance

Charitable contribution match

Holidays

Personal days

Job summary

ADP is hiring a Payroll Solutions Specialist to join our HR Outsourcing team in providing expert payroll and tax support to client payroll administrators. You will respond to inquiries, assist with payroll processing and tax changes, and act as a trusted advisor on product optimization.

The role emphasizes clear communication, client satisfaction, and collaboration with internal teams. The position expects data-driven, high-quality client interactions in a metrics-driven call center environment

Qualifications

• Minimum two years of experience in payroll or client support.
• Military experience welcomed and valued.
• Overtime may be required during peak seasons.

Responsibilities

• Respond to client questions regarding payroll and benefits products and provide navigation support.
• Assist with payroll processing and tax-related changes, ensuring timely communication to clients.
• Act as a trusted advisor and provide consultative recommendations on product optimization during status calls.
• Support quarter- and year-end processing, assist with corrections and changes needed for payroll.
• Prepare and analyze reports, research historical data, and identify adjustments.
• Collaborate with internal teams and, when needed, third-party vendors to resolve client issues and communicate resolutions.

Skills

Payroll knowledge

Tax knowledge

Customer service

Communication

Problem solving

Job description

ADP is hiring a Payroll Solutions Specialist to join our HR Outsourcing team in providing expert payroll and tax support to client payroll administrators. You will respond to inquiries, assist with payroll processing and tax changes, and act as a trusted advisor on product optimization.

The role emphasizes clear communication, client satisfaction, and collaboration with internal teams. The position expects data-driven, high-quality client interactions in a metrics-driven call center environment