Manager, Consulting Services

OSV; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote-friendly

Professional development

Job summary

OneSource Virtual (OSV) seeks a Consulting Services Manager to lead the delivery function and optimize onboarding and post‑production practices. You will drive consistency, mentor a high‑performing team, and partner with leadership to scale operations while maintaining exceptional customer experiences.

You will own dashboards, resource planning, and continuous improvement initiatives to ensure timely, quality engagements across Workday projects and related services.

Qualifications

• Bachelor's degree required, 3–5 years in operations, consulting delivery or project management.
• Proven leadership of operational initiatives with tactical execution.
• Strong analytical, reporting and data visualization skills.

Responsibilities

• Lead Consulting Services team operations, ensuring consistency and accountability.
• Own delivery frameworks, onboarding playbooks, and scalable workflows.
• Track metrics: utilization, timelines, project health, customer satisfaction.

Skills

Team leadership

Delivery management

Project management

Operations optimization

Stakeholder management

Data visualization

Performance metrics

Mentoring

Communication

Education

Bachelor's degree

Job description

OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizationsmaximize their Workday investment andoperateit with confidence. Payroll, benefits, and finance solutions — all in one place.

The Consulting Services Manager is a key operational leader within OSV’s Consulting Services team. This role combines functional area oversight with hands‑on execution, ensuring our onboarding and post‑production practices run efficiently, scale effectively, and deliver consistently high‑quality customer experiences. You’ll be the operational heartbeat of the team—owning delivery, optimizing processes, and enabling consultants to perform at their best. This is a high‑impact role for a proactive, detail‑oriented, people centric leader who thrives on making things work better, faster, and smarter.

Responsibilities

• Serve as the functional leader for the Consulting Services team, driving consistency, structure, and accountability across the internal team,customer projects and engagements.
• Cultivates a high‑performing, motivated team culture by setting a compelling direction, leading by example, and empowering individuals to grow, resulting in measurable improvements in team cohesion, morale, and performance.
• Act as a trusted advisor to Services Consulting leadership, contributing to strategic planning and execution.
• Build and continuously improve delivery frameworks, onboarding playbooks, and internal workflows.
• Identify bottlenecks and inefficiencies, and lead initiatives to streamline operations and enhance scalability.
• Own the tracking and reporting, and improvment of key metrics: utilization, delivery timelines, project health, and customer satisfaction.
• Partner with the PMO and other Services Consulting teams to ensure seamless delivery of strategic and complex projects.
• Develop and review dashboards and reports that inform leadership decisions and drive team performance.
• Conduct post‑engagement reviews to capture lessons learned and feed continuous improvement.
• Manage resource allocation across active and upcoming projects, balancing team capacity with business demand.
• Maintain visibility into team bandwidth and proactively flag risks or gaps.
• Influence and optimize project management platforms and other tools used by the Consulting Services teams.
• Ensure data accuracy and consistency across systems, enabling reliable reporting and forecasting.
• Train team members on services, tools, and processes, and serve as the go‑to expert for operational support.
• Represent the consulting team in internal operational forums and initiatives.
• Participate in Projects as a Project Manager, Engagement Leader, Service Consultant or Executive Sponsor to support our teams and customers.

Competencies

• Proven ability to build, lead, and inspire high‑performing teams.
• Strong coaching and mentoring skills to develop talent and foster growth.
• Ability to understand customer needs and tailor onboarding strategies accordingly.
• Expertise in designing scalable processes, frameworks, and delivery methodologies.
• Strong focus on efficiency, quality, and continuous improvement.
• Ability to influence and communicate effectively across departments and levels.
• Proficient in resource planning, risk management, and performance tracking.
• Excellent verbal and written communication skills.
• Ability to lead through change, drive adoption of new processes, and manage organizational transitions.
• Creative thinker who can identify opportunities for improvement and lead initiatives to enhance service delivery.

Qualifications

Education/Certification Requirement

Bachelor’s degree

Required

3–5 years of experience in operations, consulting delivery, or project/program management.

Proven ability to lead operational initiatives while executing tactically.

Strong analytical skills with experience in performance reporting and data visualization.

Excellent communication, organization, and stakeholder management skills.

Experience in a SaaS or enterprise services environment preferred.

Comfortable working in a fast‑paced, cross‑functional environment.

Preferred

Prior or current Workday certification.

Knowledge of Payroll, Tax, and Benefits.

#LI-REMOTE

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward‑thinking professionals to join our team. OSV employees enjoy a values‑based culture, upward mobility, and professional development with opportunities of all kinds.