Payroll Software Client Support Specialist

Doeren hew; Troy (MI); Hybrid; USD 40,000 - 56,000; Full time

Job summary

DM Payroll Solutions in Troy, Michigan seeks a Client Support Associate to enter and maintain payroll, employee, and client information within payroll software, ensuring accuracy and compliance. You will handle client inquiries, document issue status, perform basic software troubleshooting, and assist with system setup and routine payroll tasks, contributing to accurate data and excellent service.

This role requires strong attention to detail, handling confidential information, and proficiency

Qualifications

• High school diploma or equivalent required; associate degree or additional coursework in business, accounting, human resources, or a related field preferred.
• 1-3 years of experience in payroll, data entry, customer service, office administration, or software support preferred.
• Strong attention to detail and commitment to accuracy.
• Ability to handle confidential and sensitive information appropriately.
• Proficiency with Microsoft Office.
• Ability to learn and navigate payroll, accounting, or business software systems.
• Strong written and verbal communication skills.
• Customer-service-oriented approach with the ability to remain professional and patient when resolving client concerns.
• Ability to explain technical or software-related information clearly to individuals with varying levels of experience.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities and meet deadlines.
• Effective problem-solving and critical-thinking skills.
• Ability to work independently and collaboratively in a team environment.

Responsibilities

• Enter, update, and maintain payroll, employee, tax, deduction, benefit, and client information accurately within payroll software.
• Review data for completeness, accuracy, and compliance with established procedures.
• Process client-submitted payroll information and identify missing, inconsistent, or questionable data.
• Receive, document, prioritize, and respond to client issues, questions, and software-related requests.
• Troubleshoot basic payroll software issues and escalate complex matters.
• Maintain detailed records of client communications, issue status, resolutions, and follow-up activities.
• Conduct software demonstrations and assist clients with system setup, navigation, and routine payroll tasks.
• Perform clerical and administrative duties, including filing, scanning, data organization, document preparation, and record maintenance.
• Assist with data audits, quality-control reviews, software testing, and implementation activities.
• Protect confidential payroll, employee, financial, and client information.
• Collaborate with internal teams to ensure client needs are addressed accurately and promptly.
• Perform other related duties as assigned.

Skills

Attention to detail

Strong communication

Customer-service oriented

Time management

Microsoft Office

Software navigation

Education

High school diploma or equivalent

Associate degree or coursework preferred

Job description

DM Payroll Solutions in Troy, Michigan seeks a Client Support Associate to enter and maintain payroll, employee, and client information within payroll software, ensuring accuracy and compliance. You will handle client inquiries, document issue status, perform basic software troubleshooting, and assist with system setup and routine payroll tasks, contributing to accurate data and excellent service.

This role requires strong attention to detail, handling confidential information, and proficiency