Payroll Operations Specialist - Remote (US & Canada)

Teli Labs; Portland (OR); Remote; USD 77,000 - 87,000; Full time

Job summary

Mercury is seeking a Payroll Operations Specialist to manage multi-state payroll compliance workflows, registrations, and related requirements. You will coordinate with government agencies, insurers, and internal teams to ensure accurate accounts, filings, and timely renewals.

The role emphasizes problem-solving, documentation, and strong communication to deliver a seamless customer experience while maintaining precise records across states and systems.

Qualifications

• 2+ years of experience in payroll operations or related compliance fields.
• Ability to own workflows from intake to resolution with limited oversight.
• Strong research and problem-solving in unfamiliar state requirements.
• Excellent attention to detail with multiple deadlines.
• Strong written and verbal communication with a customer-focused approach.
• Comfort working with government agencies, carriers, vendors, and cross-functional partners.
• Curiosity to develop deep subject-matter expertise.

Responsibilities

• Own end-to-end workflows across state registrations, employer accounts, workers’ compensation and related requirements.
• Research state/local requirements and establish/maintain employer accounts and registrations.
• Collaborate with government agencies, carriers, brokers, and partners to resolve issues.
• Manage account lifecycle changes, renewals, audits, transfers, and closures.
• Investigate and resolve registration, policy, and access issues.
• Maintain accurate customer records, deadlines, and status tracking.
• Communicate requirements, blockers, timelines, and steps clearly to customers and internal partners.
• Identify recurring issues and improve processes and automation.
• Handle high-volume workload with time-sensitive tasks.

Skills

Payroll operations

State registrations

Compliance operations

Account maintenance

Research and problem solving

Attention to detail

Communication (written)

Job description

Mercury is seeking a Payroll Operations Specialist to manage multi-state payroll compliance workflows, registrations, and related requirements. You will coordinate with government agencies, insurers, and internal teams to ensure accurate accounts, filings, and timely renewals.

The role emphasizes problem-solving, documentation, and strong communication to deliver a seamless customer experience while maintaining precise records across states and systems.