Payroll Operations & Client Success Lead

Vensure; Chandler (AZ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plan

Paid Time Off

Job summary

PrismHR in Chandler, AZ seeks a Payroll Manager of HCM to lead a team of payroll specialists, ensuring accurate payroll processing, client satisfaction, and steady career development for team members.

You will drive performance metrics, coordinate with Client Relations, support quarter-end and year-end processes, and implement process improvements while maintaining compliance and service excellence.

Qualifications

• Experience in payroll processing and customer service.
• Ability to manage multiple tasks with accuracy and attention to detail.
• Strong problem-solving and analytical abilities for payroll issues.

Responsibilities

• Drive client retention and loyalty by ensuring the payroll pod operates effectively.
• Monitor team performance metrics and identify improvement opportunities.
• Lead onboarding and coaching for new hires; manage escalation for client concerns.
• Ensure readiness for quarter-end and year-end payroll milestones.
• Collaborate with Client Relations to promote product adoption and client engagement.
• Maintain compliance and accurate record-keeping across payroll tasks.

Skills

Payroll management

Team leadership

Client relations

Project management

Analytical thinking

Education

High school diploma or related experience

Tools

Microsoft Office

Payroll software

Job description

PrismHR in Chandler, AZ seeks a Payroll Manager of HCM to lead a team of payroll specialists, ensuring accurate payroll processing, client satisfaction, and steady career development for team members.

You will drive performance metrics, coordinate with Client Relations, support quarter-end and year-end processes, and implement process improvements while maintaining compliance and service excellence.