Service Operations Leader (Payroll & Client Experience)

Namely; Chandler (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee assistance program (EAP)

Job summary

Namely in Chandler, Arizona, is looking for a Service Operations Manager to oversee daily operations and ensure high-quality service delivery. This role is vital in managing team performance, monitoring metrics, and maintaining exceptional client experiences.

The ideal candidate has a college degree or equivalent experience, with over 3 years in payroll/service operations and significant supervisory experience. Join us to enhance operational efficiency in a collaborative work environment.

Qualifications

• 3+ years of PEO, ASO, HCM, or multi-state payroll/service operations experience required.
• 12 years of supervisor or team-lead experience required.
• Ability to adapt to change and guide staff through evolving processes.

Responsibilities

• Oversee daily operational performance within assigned PODs.
• Ensure consistent delivery of high-quality service and accurate payroll operations.
• Conduct regular 1:1s and monitor performance metrics.

Skills

Leadership

Analytical skills

Problem-solving

Communication

Time management

Education

College degree or equivalent experience

Tools

Microsoft Office

Job description

Namely in Chandler, Arizona, is looking for a Service Operations Manager to oversee daily operations and ensure high-quality service delivery. This role is vital in managing team performance, monitoring metrics, and maintaining exceptional client experiences.

The ideal candidate has a college degree or equivalent experience, with over 3 years in payroll/service operations and significant supervisory experience. Join us to enhance operational efficiency in a collaborative work environment.