Payroll Onboarding & Activation Specialist

JPMorgan Chase & Co.; Tempe (AZ); On-site; USD 52,000 - 68,000; Full time

Job summary

JPMorgan Chase & Co. in Tempe, AZ, is seeking a Payroll Onboarding Specialist to guide clients through payroll onboarding, activation, and ongoing servicing via phone and digital channels.

You will track progress, provide product guidance, and partner with internal teams to deliver a smooth implementation experience. Responsibilities include supporting onboarding steps, responding to inquiries, and maintaining documentation while adhering to risk management and regulatory requirements.

Qualifications

• 1 year of payroll support or related banking experience.
• Basic knowledge of payroll processes or financial products.
• Strong verbal and written communication.
• Ability to manage multiple priorities while following procedures.
• Proficiency documenting client interactions across systems.

Responsibilities

• Support payroll onboarding, activation, servicing requests, and product support by phone and digital interactions.
• Guide clients through key setup steps, timelines, and enrollment requirements.
• Respond to inquiries, research issues, and connect clients with resources.
• Provide product and process guidance for a strong client experience.
• Document and track interactions and progress per procedures.
• Follow risk management practices and regulatory requirements.
• Elevate complex issues with proper context and channels.

Skills

Payroll support

Client service

Banking knowledge

Communication skills

Documentation accuracy

Job description

JPMorgan Chase & Co. in Tempe, AZ, is seeking a Payroll Onboarding Specialist to guide clients through payroll onboarding, activation, and ongoing servicing via phone and digital channels.

You will track progress, provide product guidance, and partner with internal teams to deliver a smooth implementation experience. Responsibilities include supporting onboarding steps, responding to inquiries, and maintaining documentation while adhering to risk management and regulatory requirements.