Payments Onboarding & Client Relationship Specialist

JPMorgan Chase & Co.; Tempe (AZ); On-site; USD 70,000 - 100,000; Full time

Job summary

JPMorgan Chase & Co. in Tempe, AZ is seeking a Payments Relationship Manager I to support Small Business onboarding and client outreach for Merchant Services digital onboarding applications.

You will coordinate with WKO CAU, Credit Ops, Sales, Product, and CX to ensure timely gathering of documentation and a smooth onboarding process. The role emphasizes client-first service, strong knowledge of merchant services, and the ability to manage multiple client relationships with integrity and

Qualifications

• Strong knowledge of merchant services, products, and markets.
• Excellent analytical and problem-solving abilities.
• Proven cross-functional collaboration to solve customer needs.
• Strong interpersonal and client-first communication.
• Ability to manage multiple clients and projects with attention to detail.
• Self-motivated, able to work independently or in a team.
• Ability to understand client needs and deliver exceptional service.
• Commitment to integrity and regulatory compliance.

Responsibilities

• Proactively reach out to clients to gather information for onboarding.
• Serve as main onboarding contact until approvals are completed.
• Coordinate with Sales to offer platform products when appropriate.
• Collaborate with WKO CAU, Credit Ops, Sales, Product, and CX to smooth onboarding.
• Adhere to risk management and regulatory requirements.

Skills

Merchant services knowledge

Analytical thinking

Cross-functional partnership

Interpersonal communication

Multi-client management

Independent worker

Client needs assessment

Compliance and controls

Job description

JPMorgan Chase & Co. in Tempe, AZ is seeking a Payments Relationship Manager I to support Small Business onboarding and client outreach for Merchant Services digital onboarding applications.

You will coordinate with WKO CAU, Credit Ops, Sales, Product, and CX to ensure timely gathering of documentation and a smooth onboarding process. The role emphasizes client-first service, strong knowledge of merchant services, and the ability to manage multiple client relationships with integrity and