Payroll Implementation & Client Services Specialist

Baker Tilly US; West Virginia; On-site; USD 22,000 - 56,000; Full time

Job summary

Baker Tilly US is seeking a payroll support professional to deliver direct consulting to payroll clients, manage client relationships, and ensure accurate processing under supervision. You will work with ADP platforms and Microsoft Office to support implementations and reporting, while maintaining confidentiality and high service standards.

The role emphasizes client communication, timely tasks, and collaboration with the implementation team to expand services and improve processes.

Qualifications

• 2-year degree preferred or 2 years experience in lieu of degree.
• Experience with ADP software platforms desirable.
• Working knowledge of Outlook and Microsoft Office Suite (Word, Excel, PowerPoint).
• Highly detail oriented and focused on accuracy.
• Strong organization and time management skills.
• Strong adaptability and multi-tasking skills.
• Ability to effectively work in a deadline driven environment serving multiple clients.
• Ability to provide exceptional client service.
• Strong written and verbal communication skills; appropriately and professionally communicates with all levels.
• Ability to learn new technology and processes quickly.
• Ability to learn from experiences and integrate new knowledge and skills into daily work and share with colleagues as appropriate.

Responsibilities

• Provide direct support and consulting to payroll clients under supervision.
• Manage client relationships independently, escalating issues when needed.
• Ensure payroll accuracy and timely processing, including taxes and reports.
• Build trusted client relationships and maintain confidentiality.
• Support implementation teams and train clients on payroll processes.
• Share knowledge with new hires to develop team capabilities.
• Maintain up-to-date knowledge of payroll laws and ADP platforms.

Skills

Client service

Communication skills

Time management

Attention to detail

Team collaboration

Education

2-year degree preferred

Tools

ADP software platforms

Outlook

Microsoft Office

Job description

Baker Tilly US is seeking a payroll support professional to deliver direct consulting to payroll clients, manage client relationships, and ensure accurate processing under supervision. You will work with ADP platforms and Microsoft Office to support implementations and reporting, while maintaining confidentiality and high service standards.

The role emphasizes client communication, timely tasks, and collaboration with the implementation team to expand services and improve processes.