Payroll & HR Support Specialist

Futurewave Systems; Chandler (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

Futurewave Systems is hiring a specialist to support Payroll and HR clients by addressing inquiries and troubleshooting issues efficiently. The role involves significant client interaction, requiring strong communication and problem-solving skills. Successful candidates will provide world-class service and assist in client retention while training less experienced associates.

The position mainly involves responding to client inquiries over the phone, requiring excellent verbal communication and the ability to work under pressure.

Qualifications

• Ability to learn new and complex product/software information.
• Project Management skills with effective multi-tasking ability.
• Excellent verbal and written communication skills.

Responsibilities

• Respond to client inquiries efficiently and professionally.
• Research and analyze client issues to provide resolutions.
• Train and mentor new service associates on processes and products.

Skills

Project Management

Organizational Skills

Problem Solving

Negotiation Skills

Excellent Communication Skills

Job description

Futurewave Systems is hiring a specialist to support Payroll and HR clients by addressing inquiries and troubleshooting issues efficiently. The role involves significant client interaction, requiring strong communication and problem-solving skills. Successful candidates will provide world-class service and assist in client retention while training less experienced associates.

The position mainly involves responding to client inquiries over the phone, requiring excellent verbal communication and the ability to work under pressure.