Payroll Customer Support Specialist

Socket.dev; Fort Wayne (IN); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health, vision and dental insurance

Life Insurance

401k plan with company match

Tuition Reimbursement

Paid Time Off and Sick Time Pay

Flexible Spending Accounts (FSA)

Advancement Opportunities

Employee Discounts

Referral Bonuses

Job summary

Benchmark Human Services is hiring a Customer Service Specialist to handle day-to-day employee payroll issues, answer calls and emails from employees and supervisors, and resolve payroll concerns. The role requires organization, strong communication and problem-solving skills, with familiarity with Microsoft products.

The position is full-time, Monday–Friday, 8am to 4:30pm, with benefits including health, vision and dental insurance, a 401k with company match, tuition reimbursement, and paid

Qualifications

• Minimum 3 years customer service experience.
• Strong attention to detail and multitasking skills.

Responsibilities

• Answer phones
• Maintain helpdesk ticket system
• Review, respond and prioritize payroll issues
• Troubleshoot payroll issues
• Educate employees on correct procedures
• Respond timely to employee issues
• Maintain payroll files
• Assist in backing up co-workers in department
• Report any suspected abuse, neglect or exploitation immediately to supervisor or department head
• Other duties as assigned
• Comply with all standards to assure the health and safety of all individuals
• Report to work as scheduled

Skills

Customer service

Phone handling

Attention to detail

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Benchmark Human Services is hiring a Customer Service Specialist to handle day-to-day employee payroll issues, answer calls and emails from employees and supervisors, and resolve payroll concerns. The role requires organization, strong communication and problem-solving skills, with familiarity with Microsoft products.

The position is full-time, Monday–Friday, 8am to 4:30pm, with benefits including health, vision and dental insurance, a 401k with company match, tuition reimbursement, and paid