Payroll Support Specialist — Customer Care, Bonus Eligible

Knight Transportation; Phoenix (AZ); On-site; USD 27,552 - 28,929; Full time

Benefits offered by this job

401(K)

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid Time Off

Employee stock purchase plan

Volunteer opportunities

Job summary

Knight Transportation is hiring a Payroll Customer Service Specialist to serve as the first point of contact for confidential pay-related questions and provide payroll support to employees and internal teams. The role emphasizes accurate issue resolution, training on payroll processes, and collaboration across departments.

The position requires one year of payroll or customer service experience, strong communication, and proficiency in MS Word, Excel, and PowerPoint.

Qualifications

• One year or more of customer service or payroll-related experience.
• Exceptional verbal and written communication skills; proficient with MS Office.

Responsibilities

• Provide superior service to internal and external customers as the first point of contact for payroll questions.
• Research pay issues and adjust pay following procedures; communicate payroll processes and provide training.
• Support other departments to meet deadlines and assist in payroll-related tasks; ensure compliance with policies and federal requirements.
• Promote driver retention and safety.
• Handle payroll questions via calls and written communication; maintain professional interaction.

Skills

Customer service

Payroll knowledge

Verbal & written communication

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

PowerPoint

Job description

Knight Transportation is hiring a Payroll Customer Service Specialist to serve as the first point of contact for confidential pay-related questions and provide payroll support to employees and internal teams. The role emphasizes accurate issue resolution, training on payroll processes, and collaboration across departments.

The position requires one year of payroll or customer service experience, strong communication, and proficiency in MS Word, Excel, and PowerPoint.