Payroll Client Advisor I — Trusted Partner & Problem Solver

apply; Tempe (AZ); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Be Yourself

Belong

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Continuous Learning

Health Benefits

Volunteer Time Off

Job summary

ADP is hiring a Payroll Business Partner I. This role serves as the primary client liaison for employer-level payroll concerns for ADP's PEO solution, providing first-level guidance mainly over the phone and ensuring compliance with federal, state, and local laws.

You will troubleshoot client issues, educate on ADP products, and build partnerships with stakeholders to create value and client retention. The environment emphasizes metrics, professionalism, and inclusion.

Qualifications

• 0-1 year of client and/or service experience.
• Overtime hours during peak seasons.

Responsibilities

• Be a Trusted Advisor and Problem Solver: help clients solve issues with a broad perspective.
• Build Relationships: communicate via phone, email, or chat to exceed expectations.
• Educate and Provide Recommendations: translate client input into product/service recommendations.
• Organize: maintain a daily schedule to handle high inbound call volume.

Job description

ADP is hiring a Payroll Business Partner I. This role serves as the primary client liaison for employer-level payroll concerns for ADP's PEO solution, providing first-level guidance mainly over the phone and ensuring compliance with federal, state, and local laws.

You will troubleshoot client issues, educate on ADP products, and build partnerships with stakeholders to create value and client retention. The environment emphasizes metrics, professionalism, and inclusion.