Payroll Assistant

Ipro Networks Pte. Ltd.; Tampa (FL); Hybrid; USD 30,000 - 34,000; Full time

Job summary

IntelliPro seeks an HR Assistant in Tampa, FL for a 3-month contract with a hybrid schedule (3 days in office). You will document employee data changes, support payroll inquiries, and provide HR administrative support, leveraging ServiceNow and Microsoft tools.

The ideal candidate will have a Bachelor's degree, strong attention to detail, and experience in a high-caliber customer service environment, with Spanish language skills a plus.

Qualifications

• Bachelor's degree required.
• 5+ years of experience in a contact center or customer service role preferred.
• Experience with ServiceNow case management and payroll inquiries is a plus.
• Ability to understand payroll logic and timekeeping to answer employee questions.

Responsibilities

• Handle inbound calls and case management related to payroll inquiries.
• Provide HR administrative support and data/documentation for employees.
• Partner with Payroll team on inquiries and resolution.
• Assist with tuition reimbursement processing and employee verifications.
• Provide policy questions and compliance support to HR community.

Skills

Customer service

Attention to detail

Critical thinking

Payroll inquiries

Education

Bachelor's degree

Tools

ServiceNow

Outlook

Teams

Excel

Job description

Key Details:

• Position Title: HR Assistant
• Duration: 3 Months + (Possible Extension)
• Pay Rate: $22.93 /hr on W2
• Location: Tampa, FL 33607 (Hybrid 3 days a week in office)

Description:

• Responsible for providing administrative support by documenting employee data changes, performance reports and communications.
• Qualifications: Bachelor's Degree
• HR Contact Center Support to include answering inbound phone calls, creating cases, payroll inquiry support, other administrative duties as assigned.
• The role is more of a high caliber customer service representative and maintaining data versus a typical HR role
• Attention to detail and critical thinking skills are a must
• AA is fine. Customer Service experience preferred. Success Factors experience helpful.
• Manager would like this person to have Service Now experience along with payroll inquiry resolution.
• They don’t need to know how to process payroll, rather understand logic of how timekeeping and payroll works to be able to answer employee questions.
• Being able to answer payroll inquiries is a must.

What makes a candidate stand out to the manager:

• Prior contact center experience and inbound phone calls case management. Calls can be related to pay inquires, LOA, etc
• Use of case management software and call management software preferred. They use ServiceNow for Case Management.
• Microsoft Outlook/Teams/Excel experience.
• Looking for at least 5 years of years' experience
• Spanish language skills highly preferred.

Call Center:

• Answer and field all types of calls that come in – provide assistance and/or direction.

Payroll Support:

• Closely partner with Payroll team as it relates to inquiries
• Field employee and HR payroll questions to properly direct them to the right resolution

Day-to-day Support:

• Provide One HR expertise and support to the HR community and employees
• Tuition Reimbursement processing
• Employee Verifications
• Policy Questions & Compliance and Policy Acknowledgements

About Us:

Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.

IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.