Payments UX Design Associate

Testing Site - JPMC; New York (NY); On-site; USD 85,000 - 110,000; Full time

Job summary

JPMorgan Chase, within the Digital Banking platform of the Commercial & Investment Bank Payments team, seeks an Experience Design Associate to help conceptualize and detail offerings across end-to-end journeys, focusing on improving new-to-bank experiences, help & support, and value-added services. You will collaborate with senior UX leads to align with policies and deliver customer-centric innovations.

You will contribute to interaction design, systems thinking, and inclusive design while

Qualifications

• 2+ years of experience in Product/UX / Experience Design in the digital product space.
• Strong grounding in interaction design and visual design fundamentals.
• Demonstrated proficiency in storyboarding, wireframing, and prototyping.
• Familiarity with accessibility guidelines, inclusive design practices, and assistive technology considerations.
• Experience with industry-standard design and prototyping tools (e.g., Figma; Sketch/Adobe acceptable depending on team).
• Ability to communicate design rationale clearly and incorporate feedback from senior UX leads and stakeholders.
• 2–4 years of experience shipping enterprise/B2B experiences; financial services, payments, treasury, or regulated domain experience preferred.
• Portfolio demonstrating complex transactional workflows, including exception handling and post-transaction experiences (status, receipts, history).
• Experience designing for entitlements/roles and approvals and creating transparent, audit-friendly interfaces.
• Familiarity with payments concepts such as payees/beneficiaries, templates, scheduling, cutoffs, fees, statuses, returns/repairs and translating them into clear UX.

Responsibilities

• Contribute to the design and development of user experiences for mid-sized features or small collections of features, ensuring alignment with user needs, business goals, and platform standards.
• Apply interaction design principles to create seamless and engaging user flows and interactions across multiple platforms, with awareness of channel consistency.
• Design and iterate end-to-end payments journeys (initiation → review → authorize → confirmation/receipt → activity/history), emphasizing clarity, trust, and operational readiness.
• Produce UX deliverables including journey maps/task flows, information architecture, wireframes, prototypes, and production-ready specifications (states, behaviors, validations, and error handling).
• Participate in iterative design processes; incorporate user feedback and insights to improve the overall experience and reduce friction in transactional workflows.
• Support the implementation of inclusive and accessible design practices (WCAG 2.1 AA), considering diverse backgrounds and abilities.
• Define and document states and edge cases common to payments and digital banking (e.g., pending/processing, rejected, canceled, failed/returned, cutoff-time scenarios, duplicates, degraded service).
• Help gather and synthesize information on market trends, relevant research, and user behavior to inform design decisions and contribute to the team’s strategic thinking.
• Support delivery through build and release by answering implementation questions, participating in QA/UAT, and iterating based on findings and feedback.

Skills

UX experience

Interaction design

Visual design

Wireframing

Prototyping

Accessibility

Design tools

Communication

Design systems

Tools

Figma

Sketch

Adobe

Job description

JPMorgan Chase, within the Digital Banking platform of the Commercial & Investment Bank Payments team, seeks an Experience Design Associate to help conceptualize and detail offerings across end-to-end journeys, focusing on improving new-to-bank experiences, help & support, and value-added services. You will collaborate with senior UX leads to align with policies and deliver customer-centric innovations.

You will contribute to interaction design, systems thinking, and inclusive design while