Product Design Associate

Testing Site - JPMC; New York (NY); On-site; USD 85,000 - 110,000; Full time

Job summary

JPMorgan Chase, within the Digital Banking platform of the Commercial & Investment Bank Payments team, seeks an Experience Design Associate to help conceptualize and detail offerings across end-to-end journeys, focusing on improving new-to-bank experiences, help & support, and value-added services. You will collaborate with senior UX leads to align with policies and deliver customer-centric innovations.

You will contribute to interaction design, systems thinking, and inclusive design while

Qualifications

• 2+ years of experience in Product/UX / Experience Design in the digital product space.
• Strong grounding in interaction design and visual design fundamentals.
• Demonstrated proficiency in storyboarding, wireframing, and prototyping.
• Familiarity with accessibility guidelines, inclusive design practices, and assistive technology considerations.
• Experience with industry-standard design and prototyping tools (e.g., Figma; Sketch/Adobe acceptable depending on team).
• Ability to communicate design rationale clearly and incorporate feedback from senior UX leads and stakeholders.
• 2–4 years of experience shipping enterprise/B2B experiences; financial services, payments, treasury, or regulated domain experience preferred.
• Portfolio demonstrating complex transactional workflows, including exception handling and post-transaction experiences (status, receipts, history).
• Experience designing for entitlements/roles and approvals and creating transparent, audit-friendly interfaces.
• Familiarity with payments concepts such as payees/beneficiaries, templates, scheduling, cutoffs, fees, statuses, returns/repairs and translating them into clear UX.

Responsibilities

• Contribute to the design and development of user experiences for mid-sized features or small collections of features, ensuring alignment with user needs, business goals, and platform standards.
• Apply interaction design principles to create seamless and engaging user flows and interactions across multiple platforms, with awareness of channel consistency.
• Design and iterate end-to-end payments journeys (initiation → review → authorize → confirmation/receipt → activity/history), emphasizing clarity, trust, and operational readiness.
• Produce UX deliverables including journey maps/task flows, information architecture, wireframes, prototypes, and production-ready specifications (states, behaviors, validations, and error handling).
• Participate in iterative design processes; incorporate user feedback and insights to improve the overall experience and reduce friction in transactional workflows.
• Support the implementation of inclusive and accessible design practices (WCAG 2.1 AA), considering diverse backgrounds and abilities.
• Define and document states and edge cases common to payments and digital banking (e.g., pending/processing, rejected, canceled, failed/returned, cutoff-time scenarios, duplicates, degraded service).
• Help gather and synthesize information on market trends, relevant research, and user behavior to inform design decisions and contribute to the team’s strategic thinking.
• Support delivery through build and release by answering implementation questions, participating in QA/UAT, and iterating based on findings and feedback.

Skills

UX experience

Interaction design

Visual design

Wireframing

Prototyping

Accessibility

Design tools

Communication

Design systems

Tools

Figma

Sketch

Adobe

Job description

Join as a key team player in experience design, contributing to impactful user experiences in the digital financial space.

As an Experience Design Associate (Product/UX) in the JPMorgan Digital Banking platform within J.P. Morgan Commercial & Investment Bank Payments team, you will play a crucial role in conceptualizing, structuring, and detailing our offerings within the context of a broader end-to-end journey—often centered on improving the new to bank experience, help & support and value added services spaces. Leveraging your developing knowledge of design and research practices, you will collaborate with senior UX leads and cross-functional partners to execute work that aligns with established policies and procedures, with direct impact on mid-sized features or small collections of features. You will contribute to team decision-making and help drive customer-centric innovation while strengthening your craft across interaction design, systems thinking, and inclusive design.

Job responsibilities

• Contribute to the design and development of user experiences for mid-sized features or small collections of features, ensuring alignment with user needs, business goals, and platform standards.


• Apply interaction design principles to create seamless and engaging user flows and interactions across multiple platforms, with awareness of channel consistency.


• Design and iterate end-to-end payments journeys(initiation → review → authorize → confirmation/receipt → activity/history), emphasizing clarity, trust, and operational readiness.


• Produce UX deliverables including journey maps/task flows, information architecture, wireframes, prototypes, and production-ready specifications(states, behaviors, validations, and error handling).


• Participate in iterative design processes; incorporate user feedback and insights to improve the overall experience and reduce friction in transactional workflows.


• Support the implementation of inclusive and accessible design practices(WCAG 2.1 AA), considering diverse backgrounds and abilities.


• Define and document states and edge casescommon to payments and digital banking (e.g., pending/processing, rejected, canceled, failed/returned, cutoff-time scenarios, duplicates, degraded service).


• Help gather and synthesize information on market trends, relevant research, and user behavior to inform design decisions and contribute to the team’s strategic thinking.


• Support delivery through build and release by answering implementation questions, participating in QA/UAT, and iterating based on findings and feedback.

Required qualifications, capabilities, and skills

• 2+ years of experience (or equivalent expertise) in Product/UX / Experience Designin the digital product space.


• Strong grounding in interaction design and visual design fundamentals, with a focus on creating functional, clear, and aesthetically coherent experiences.


• Demonstrated proficiency in storyboarding, wireframing, and prototypingto communicate and refine design concepts.


• Familiarity with accessibility guidelines, inclusive design practices, and assistive technology considerations.


• Experience with industry-standard design and prototyping tools (e.g., Figma; Sketch/Adobe acceptable depending on team).


• Ability to communicate design rationale clearly and incorporate feedback from senior UX leads and stakeholders.

Preferred qualifications, capabilities, and skills

• 2–4 years of experience shipping enterprise/B2Bexperiences; financial services, payments, treasury, or regulated domain experience preferred.


• Portfolio demonstrating complex transactional workflows, including exception handling and post-transaction experiences (status, receipts, history).


• Experience designing for entitlements/roles and approvals(e.g., maker/checker, dual approval, limits) and creating transparent, audit-friendly interfaces.


• Familiarity with payments concepts such as payees/beneficiaries, templates, scheduling, cutoffs, fees, statuses, returns/repairsand translating them into clear UX.


• Comfort designing data-dense interfaces(tables, filters, search, bulk actions) and scalable information architectures.


• Experience working with design systems at scale, applying components consistently and contributing improvements with governance and accessibility in mind.


• Interest in leveraging AI-enabled tools and capabilitiesto enhance design workflows and/or inform user experiences (e.g., using AI to accelerate exploration, prototyping, content iteration, or insight synthesis), with a strong focus on responsible and user-centered application.


• Metrics-oriented mindset: experience partnering on or using signals like completion rate, drop-off, error/repair rate, approval cycle time, and self-serve success to guide iteration.