Payments Tech Operations Associate — Optimize Transactions

Openkrill; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Sports benefits

Mental health program

Free English lessons

Local language courses

Paid time off

Maternity leave support

Referral rewards

Upskilling and conferences

Job summary

SOFTSWISS is seeking a Junior Technical Operations Manager to oversee payment workflows and ensure accurate transaction processing while enhancing client experience. You will combine technical expertise with operational oversight to optimize payments and resolve issues.

The role emphasizes collaboration with 2nd line, Finance, and Account Management, with focus on improving transaction reliability and payment method integrations. Fluency in English and Russian is expected.

Qualifications

• Experience in Fintech/Payments industry in an Operations Manager or 2nd line tech-support role.
• Strong understanding of how Payment Systems operate.
• Solid knowledge of transaction flows and data movement.
• Foundational programming concepts (data types, operators, functions).

Responsibilities

• Handle technical operations requests from first-line support regarding transactions and payment methods.
• Roll out client-specific customizations for payment methods on client websites.
• Troubleshoot technical issues related to transactions and payment methods.
• Maintain and optimize the efficiency of payment systems.
• Interact with payment systems and related internal teams.
• Analyze patterns in payment issues and provide reports.
• Coordinate with 2nd line, Finance, Account Managers, and B2С teams.

Skills

Fintech payments

Operations management

2nd line support

Payment system basics

Transaction flow

Web architecture basics

Programming basics

English proficiency

Russian proficiency

Education

Higher education (bachelor or above)

Tools

JIRA

Jenkins

Gitlab

ELK

Job description

SOFTSWISS is seeking a Junior Technical Operations Manager to oversee payment workflows and ensure accurate transaction processing while enhancing client experience. You will combine technical expertise with operational oversight to optimize payments and resolve issues.

The role emphasizes collaboration with 2nd line, Finance, and Account Management, with focus on improving transaction reliability and payment method integrations. Fluency in English and Russian is expected.