Operations Analyst with Payments

Compunnel, Inc.; Tampa (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

A financial services firm in Tampa is seeking an experienced Operations Analyst to manage client onboarding and ensure seamless payment operations. The ideal candidate should have at least 3 years of experience in payments processing (SWIFT, SEPA, ACH) and be proficient in ISO20022 CBPR+ messaging. Responsibilities include serving as the main contact for clients, supporting payment transmissions, and providing training on systems. Strong analytical and interpersonal skills are essential for this role, along with attention to detail.

Qualifications

• Minimum 3 years of experience in payments processing across SWIFT, SEPA, and ACH.
• Hands-on experience with ISO20022 CBPR+ messages.
• Integration experience with APIs and file-based protocols.

Responsibilities

• Serve as the primary point of contact for assigned clients during payment onboarding.
• Support payment file transmissions and reconciliation activities for various channels.
• Provide training and guidance to clients on payment processes.

Skills

Payments processing expertise

Client-facing skills

Analytical skills

Presentation skills

Attention to detail

Job description

We are seeking an experienced Operations Analyst with a strong background in payments processing.

The ideal candidate will have expertise in SWIFT, SEPA, and ACH payments, as well as experience with API integrations and ISO20022 CBPR+ messaging.

This role involves client onboarding, payment testing, migration, and ensuring seamless payment operations across multiple channels.

Key Responsibilities

• Serve as the primary point of contact for assigned clients during payment onboarding, testing, and migration.
• Onboard customers, jointly test business scenarios, troubleshoot issues, and certify customers on the bank’s platform.
• Support payment file transmissions and reconciliation activities for Wires, ACH, Host-to-Host (H2H), and API channels.
• Coordinate testing schedules, validation, and client sign-off for payment migrations.
• Document migration progress and report milestones to project leadership.
• Maintain accurate client records, documentation, and process logs.
• Communicate effectively with internal stakeholders, clients, and technology teams to resolve issues promptly.
• Provide training and guidance to clients on payment processes and systems.
• Troubleshoot and elevate connectivity or processing issues through appropriate channels.
• Validate client payment setups and ensure compliance with payment security standards.

Required Qualifications

• Minimum 3 years of experience in payments processing across SWIFT, SEPA, and ACH.
• Hands‑on experience with ISO20022 CBPR+ messages.
• Integration experience with APIs, Host‑to‑Host, and file‑based protocols.
• Strong client‑facing and presentation skills.
• Excellent interpersonal and communication skills to build and maintain effective relationships.
• Attention to detail and commitment to delivering a high‑quality user experience.
• Strong analytical skills to assess issues and reach logical conclusions.