Payments Support Engineer — Troubleshooting & Data Insight

Neumo Holdings LLC; Bloomington (IN); Presencial; USD 75.000 - 105.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive benefits

Competitive compensation package

Descripción de la vacante

Neumo Holdings LLC is seeking a Support Engineer for Payments to assist internal teams with transaction lookups, error investigations, and client setups. You will use application logs, Azure Table/Blob data, and API components to diagnose issues and escalate defects to engineering with clear repro steps.

Ideal candidates have 2+ years in technical/support roles involving payment systems, REST APIs, and data analysis.

Formación

• Strong understanding of payment flows (authorization, settlement, refunds, reconciliations).
• Experience querying and analyzing data using SQL/NoSQL or cloud storage data.
• Familiarity with REST APIs and API testing tools (Postman or similar).
• Experience with .NET applications and reading C# code is a plus.
• Familiarity with Vue.js and front-end debugging is a plus.

Responsabilidades

• Research and respond to support requests from internal teams with clear documentation.
• Trace transactions across payment lifecycle to explain status, amounts, and outcomes.
• Investigate transaction errors and identify root causes (config, merchant behavior, processor, defects).
• Set up and configure client accounts, terminals, and integrations for correctness.
• Query and analyze data in Azure Table/Blob Storage to answer questions.
• Build and deliver ad-hoc reports and data extracts validating results.
• Troubleshoot issues across Vue.js web app, .NET backend services, and APIs using logs and tools.
• Reproduce issues, collect logs and IDs, document findings clearly.
• Escalate defects with reproduction steps and follow through to resolution.
• Create knowledge base articles, runbooks, and troubleshooting guides.
• Participate in defect triage, release readiness, and on-call rotations.

Conocimientos

Payment flows knowledge

SQL queries

REST APIs

Azure Storage

Vue.js familiarity

C#/.NET

API testing with Postman

Herramientas

Postman

Descripción del empleo

Neumo Holdings LLC is seeking a Support Engineer for Payments to assist internal teams with transaction lookups, error investigations, and client setups. You will use application logs, Azure Table/Blob data, and API components to diagnose issues and escalate defects to engineering with clear repro steps.

Ideal candidates have 2+ years in technical/support roles involving payment systems, REST APIs, and data analysis.