Payments Support Analyst — Merchant Onboarding & API Help

Roman Health Pharmacy LLC; Munich (ND); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid working model

Annual learning budget of €1,000

Various insurance benefits

Enhanced family leave

Gym membership support

Mental health platform access

Pet-friendly office

Job summary

Roman Health Pharmacy LLC is seeking a Customer Support Analyst in North Dakota to deliver superior technical and functional support to clients. The role requires managing the client lifecycle, troubleshooting issues, and assisting with merchant onboarding processes.

Successful candidates will have 2-3 years of experience in customer support, preferably in the payments or financial technology industry, and possess strong analytical skills. Benefits include a hybrid work structure, insurance, and personal development resources.

Qualifications

• 2-3 years of experience in customer support, ideally in payments or fintech.
• Ability to manage time effectively and prioritize tasks.
• Exceptional communication skills in English.

Responsibilities

• Configure and onboard merchants for payment processes.
• Troubleshoot client issues and open Jira tickets.
• Advise clients on billing and reconciliation.

Skills

Troubleshooting complex issues

Payment processing knowledge

Customer-centric approach

Analytical skills

Education

Bachelor's degree in Information Technology or related field

Tools

Zendesk

Freshdesk

Job description

Roman Health Pharmacy LLC is seeking a Customer Support Analyst in North Dakota to deliver superior technical and functional support to clients. The role requires managing the client lifecycle, troubleshooting issues, and assisting with merchant onboarding processes.

Successful candidates will have 2-3 years of experience in customer support, preferably in the payments or financial technology industry, and possess strong analytical skills. Benefits include a hybrid work structure, insurance, and personal development resources.