Mandarin-Speaking Global Payments Support Analyst

Roman Health Pharmacy LLC; Virginia (MN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health Allowance

Gym Allowance

Mental health support

Job summary

Roman Health Pharmacy LLC seeks a Customer Support Analyst to enhance client relations by resolving technical issues and onboarding merchants for payment services. This position emphasizes a customer-centric approach and requires proficiency in Mandarin to support diverse clients.

The ideal candidate will have 2-3 years of experience in customer support within the payments or fintech sectors, and must demonstrate strong problem-solving and communication skills.

Benefits include health and gym allowances, along with mental health support.

Qualifications

• 2-3 years of experience in customer support, preferably in payments or fintech.
• Strong understanding of payment processing concepts including local payment methods.
• Exceptional written and verbal communication skills in English.

Responsibilities

• Configure and onboard merchants for various payment methods.
• Troubleshoot client issues and report errors via Jira.
• Advise clients on billing and reconciliation issues.

Skills

Customer-centric approach

Problem-solving skills

Analytical skills

Technical troubleshooting

Proficiency in Mandarin

Education

Bachelor's degree in a related field

Tools

Zendesk

Freshdesk

Job description

Roman Health Pharmacy LLC seeks a Customer Support Analyst to enhance client relations by resolving technical issues and onboarding merchants for payment services. This position emphasizes a customer-centric approach and requires proficiency in Mandarin to support diverse clients.

The ideal candidate will have 2-3 years of experience in customer support within the payments or fintech sectors, and must demonstrate strong problem-solving and communication skills.

Benefits include health and gym allowances, along with mental health support.